Brianna Eads
Lincoln
Summary
Seasoned Customer Service Manager with a deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates, and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams, contributing to company growth.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
Puritan Springs Water
Lincoln
08.2009 - Current
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Recruited and trained new employees to meet job requirements.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assembler
Myers Industry Fixture Group
Lincoln
10.2006 - 05.2009
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Reviewed blueprints and schematics to fabricate products according to necessary specifications.
Medical Assistant II /Senior Medical Secretary
Springfield Clinic
Springfield
11.2002 - 08.2005
- Measured vital signs and took medical histories to prepare patients for examination.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Prepared treatment rooms for patient examinations.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Education
GED -
Lincoln Community High School
LincolnSkills
- Customer service
- Team management
- Conflict resolution
- Employee training
- Data analysis
- Process improvement
- Administrative support
Timeline
Customer Service Manager
Puritan Springs Water
08.2009 - Current
Assembler
Myers Industry Fixture Group
10.2006 - 05.2009
Medical Assistant II /Senior Medical Secretary
Springfield Clinic
11.2002 - 08.2005
GED -
Lincoln Community High School
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