Briana S Childress
Chicago
Summary
Customer service professional with extensive experience in airline reservations, sales, and high-volume customer support environments. Demonstrated expertise in resolving complex issues and managing global booking systems while consistently delivering exceptional service in fast-paced settings. A strong commitment to enhancing customer satisfaction and fostering positive relationships drives success in every interaction. Proven ability to thrive under pressure, ensuring seamless operations and client loyalty.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
AC Hotel by Marriott
Chicago, IL
04.2026 - Current
- Process guest check-ins and check-outs using property management software efficiently.
- Manage guest requests and complaints to ensure satisfaction during their stay.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Coordinate with housekeeping and maintenance teams to address guest needs promptly.
Reservation & Sales Agent
United Airlines
Chicago
03.2023 - 11.2025
- Handling incoming calls for flight reservations ranging from low to high volume.
- Using GDS system, book and modify reservations (Domestic & International)
- Problem solve during irregular operations
- Call Center
Customer Service Agent
American Airlines
Chicago
03.2022 - 10.2022
- Check in passengers. Sell and issue tickets for domestic and international flights.
- Ensure passengers have all required documents for International travel
- Handle luggage weighing between 0-70lbs
Event Processor
Verra Mobility
Chicago
08.2021 - 11.2021
- Review event photos and videos captured by speed cameras
- Obtain owner information from DMV to ensure ticket is properly distributed
Cashier
Panera Bread
Chicago
01.2020 - 03.2021
- Use POS system
- Greet & assist all guest
- Clean & sanitize store
Education
Bachelor of Science - Business Administration
Lincoln College
Lincoln, IL05.2019
High School Diploma - undefined
Epic Academy
Chicago, IL06.2016
Skills
- Hospitality
- Time Management
- Global Distribution System (GDS)
- Conflict Resolution
- Sales
- De-escalation
- Computer Literacy
- Editing
- Content Creation
- Patience and composure
- Telephone reception
- Reservation software
AWARDS
Perfect Customer Surveys, Monthly Sales Goal Achiever, Valued Performer
Timeline
Front Desk Agent
AC Hotel by Marriott
04.2026 - Current
Reservation & Sales Agent
United Airlines
03.2023 - 11.2025
Customer Service Agent
American Airlines
03.2022 - 10.2022
Event Processor
Verra Mobility
08.2021 - 11.2021
Cashier
Panera Bread
01.2020 - 03.2021
Bachelor of Science - Business Administration
Lincoln College
High School Diploma - undefined
Epic Academy