Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Briana Ocampo

Beach Park

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, Proven ability to enhance guest engagement and team collaboration. Recognized for transforming customer complaints into positive experiences, ensuring satisfaction in high-pressure environments.

Overview

2
2
years of professional experience

Work History

Server

Brookdale Assisted Living
Vernon Hills, IL
11.2024 - 06.2025
  • Provided exceptional dining service to residents, ensuring satisfaction and comfort during meals.
  • Assisted in meal preparation and presentation, adhering to dietary requirements and preferences.
  • Collaborated with kitchen staff to maintain efficient workflow during peak service hours.
  • Trained new servers on dining protocols and customer service standards to enhance team performance.

Food and Beverage Attendant

Six Flags
Gurnee, IL
08.2023 - 10.2023
  • Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction.
  • Maintained cleanliness and organization of dining areas, ensuring compliance with health standards.
  • Assisted in food preparation and presentation, adhering to quality control measures.
  • Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
  • Monitored inventory levels of food and supplies, notifying management for timely restocking.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.

Education

High School Diploma -

Zion Benton Township Highschool
Zion, IL
05.2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Team collaboration

Languages

Spanish
Full Professional

Timeline

Server

Brookdale Assisted Living
11.2024 - 06.2025

Food and Beverage Attendant

Six Flags
08.2023 - 10.2023

High School Diploma -

Zion Benton Township Highschool
Briana Ocampo