Briana Ocampo
Beach Park
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, Proven ability to enhance guest engagement and team collaboration. Recognized for transforming customer complaints into positive experiences, ensuring satisfaction in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Server
Brookdale Assisted Living
Vernon Hills, IL
11.2024 - 06.2025
- Provided exceptional dining service to residents, ensuring satisfaction and comfort during meals.
- Assisted in meal preparation and presentation, adhering to dietary requirements and preferences.
- Collaborated with kitchen staff to maintain efficient workflow during peak service hours.
- Trained new servers on dining protocols and customer service standards to enhance team performance.
Food and Beverage Attendant
Six Flags
Gurnee, IL
08.2023 - 10.2023
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health standards.
- Assisted in food preparation and presentation, adhering to quality control measures.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Monitored inventory levels of food and supplies, notifying management for timely restocking.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Education
High School Diploma -
Zion Benton Township Highschool
Zion, IL05.2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
Languages
Spanish
Full Professional
Timeline
Server
Brookdale Assisted Living
11.2024 - 06.2025
Food and Beverage Attendant
Six Flags
08.2023 - 10.2023
High School Diploma -
Zion Benton Township Highschool