Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Briana Meyer-Kelley

Wilmington

Summary

Results-driven program manager with extensive experience in business operations, adept at leading projects from development to delivery. Demonstrates strategic thinking, quick learning, and effective people management, driving team performance and achieving individual and project goals. Committed to continuous improvement and enhancing organizational efficiency through strong skills in inventory management, data entry, and customer service excellence, both over the phone and in-person. Excels in communication, time management, dedication, and problem-solving, fostering a positive and efficient work environment while navigating change.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Department Manager

McDonald's
Wilmington
12.2016 - 07.2024
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed sales data and market trends to adapt strategies and maximize profitability.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Initiated and managed projects aimed at operational improvements and efficiency gains.
  • Participated actively in strategic planning sessions with top executives from different divisions.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Conducted interviews with potential candidates to evaluate skills and qualifications.
  • Ensured compliance with all safety regulations in the workplace.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
  • Utilized technology and software for inventory management and sales reporting.
  • Monitored inventory levels, ensuring optimal stock and minimizing waste.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Implemented quality control measures to uphold company standards.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed budgets effectively by making sure costs stayed within allocated limits.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw workforce, optimizing efficiency and organizational success.
  • Oversaw key responsibilities in kitchen department including tracking shipments, maintaining stock levels and minimizing waste.
  • Improved customer satisfaction by communicating, handling, and resolving issues with orders.
  • Arranged documents systematically while promoting an organized workspace.
  • Organized quarterly meetings with senior management to review departmental goals and objectives.
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Updated and maintained databases with current information.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Handled money transactions and counted drawers to ensure accuracy.

Education

Bachelor of Science - Criminal Justice and Criminology

Southern New Hampshire University
Hooksett, NH
07-2024

Skills

  • Report writing
  • Data analysis
  • Accurate Data Entry
  • Conflict resolution
  • Team collaboration
  • Customer service
  • Problem solving
  • Training and mentoring
  • Operations
  • Supply and inventory management
  • Safety and security
  • Project management
  • Team building
  • Time management
  • Adaptability and flexibility
  • Flexible schedule
  • Work planning and organization
  • Problem-solving
  • Departmental activities
  • Motivational leadership
  • Database management
  • Supervisor
  • Verbal and written communication
  • Workflow optimization
  • Order management
  • Task delegation
  • Relationship building and management
  • Decision-making
  • Conflict de-escalation
  • Time management
  • Organization
  • Communication
  • Time-efficient

Certification

  • Food Safety License

Accomplishments

  • High honor roll in 2021, 2022, 2023 and 2024.

References

References available upon request.

Timeline

Department Manager

McDonald's
12.2016 - 07.2024

Bachelor of Science - Criminal Justice and Criminology

Southern New Hampshire University

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Briana Meyer-Kelley