Briana Magnani
DeKalb
Summary
Customer Service professional dedicated to enhancing customer satisfaction through effective communication and proactive problem-solving. Experience includes supporting customers and collaborating with teams to resolve issues and improve service quality.
Overview
10
10
years of professional experience
Work History
Customer Service Coordinator
IDEAL INDUSTRIES, Inc.
11.2019 - Current
- Assisted customers and distributors with inquiries and issues, delivering accurate product information.
- Handled order entry and tracking, resolved shipping discrepancies, issued return material authorizations, and communicated effectively with customers and distributors.
- Trained new customer service representatives.
Hotel Assistant
Homelink Corporation
07.2019 - 11.2019
- Served as initial client contact, ensuring a welcoming first impression.
- Maintained communication with clients and insurance agents to verify coverage and ensure satisfaction with housing.
- Assisted families affected by unforeseen circumstances in securing temporary housing.
Lounge Supervisor
Marriott International
11.2018 - 06.2019
- Led team of 15 employees, trained in hospitality and food & beverage distribution, controlled alcohol inventory and ordering, scheduled staff, and served as sole manager on duty.
- Trained staff on service standards and hospitality best practices.
- Managed inventory and ordered supplies to maintain optimal stock levels.
Pharmacy Technician
Children’s Hospital & Medical Center
06.2016 - 05.2018
- Filled medication orders, refilled Pyxis medication dispensers, assisted with medical reconciliation, and performed sterile and non-sterile compounding.
- Prepared and dispensed medications under supervision of pharmacists.
- Assisted in managing inventory levels of pharmaceutical supplies.
- Maintained accurate patient medication records using electronic health systems.
Skills
- Customer relationship management
- Customer support
- CRM software
- Workflow management
- Data entry
- Problem solving
- Effective communication
- Team collaboration
- Conflict Resolution
- Copywriting
Timeline
Customer Service Coordinator
IDEAL INDUSTRIES, Inc.
11.2019 - Current
Hotel Assistant
Homelink Corporation
07.2019 - 11.2019
Lounge Supervisor
Marriott International
11.2018 - 06.2019
Pharmacy Technician
Children’s Hospital & Medical Center
06.2016 - 05.2018