Briana Jacobs

• Assisted customers with product inquiries and locating items in-store.
• Scanned, handled, and moved merchandise efficiently and safely, frequently lifting or moving items up to 40 pounds to maintain workflow.
• Stocked shelves and ensured products were displayed according to company standards.
• Removed safety hazards and maintained neat, well-stocked areas to support team safety and productivity.

• Facilitated new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings • Service existing travel booking requests to cancel or modify reservations

Deliver excellent customer support through various channels i.e., voice, email, and chat

• Monitor and service open issues through completion
• Provided site navigation assistance to customers who are new to self-booking online
• Educated customers on website functionality, increasing online self-booking adoption.
• Reported issues that are surfaced by the customer, including complaints, site production issues, etc.c
• • Educated customers on website functionality in an effort to increase the online adoption rate
• • Reported issues that are surfaced by the customer, including complaints, site production issues, etc.c
• Managed customer accounts, ensuring accurate updates and maintaining data integrity.

• Conducted tasks that were regularly assigned to school health personnel to allow them time to complete COVID-19 specific activities required by the school

• • completed vision/hearing testing required by the state. Ordered and stocked all medical supplies in health offices

• Sanitized and disinfected school equipment and social areas

Supported implementation of public health initiatives across diverse community settings, enhancing community wellness.

• Contacted parents, students, and/or staff using telephone, email to communicate information

Participated in team meetings, presentations and special events.

Input student health data into the school information system to maintain accurate health records.

• Utilized AFS and CLSA systems to efficiently process loans and repayments with transaction codes.
  Generated daily reports from buyers and investors to facilitate credit eligibility checks.
  Entered data into Excel documents to support comprehensive financial reporting.
  Created booking sheets for FX loans, ensuring clarity in foreign currency transactions.
  Ensured timely task completion, adhering to established service level agreements.
• Supported clients with account inquiries and processed transactions to enhance customer satisfaction.
• Managed customer documentation to ensure compliance with banking regulations and mitigate risks.
• Partnered with colleagues to enhance workflow processes for better efficiency.