Briana Flores
Aurora
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Lazy Dog Restaurant & Bar
Oak Brook
03.2023 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Implemented quality control measures to uphold company standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Directed recruitment, hiring, and training of new staff members.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Delegated work to staff, setting priorities and goals.
Server
Texas Roadhouse
Aurora
01.2022 - 10.2022
- Take orders from guests and input them into the point of sale
- Provide menu recommendations and answer questions about menu items
- Serve prepared meals to customers
- Offer beverages to guests
- Place orders with bartender, inspect order for quality, collect and add appropriate garnish, place on tray and serve to patrons with cocktail napkin
- Communicate with kitchen staff
- Clean and prepare the dining area
- Check if guests are satisfied on a regular basis
- Ensure that clients' bills are correct and handle payment
- Dealt with any client concerns and involve management when necessary
Server
Longhorn Steakhouse
Springfield
08.2021 - 12.2021
Server
IC BBQ
Springfield
04.2021 - 09.2021
Shift Manager
CoreLife Eatery
Springfield
02.2021 - 06.2021
Office Assistant
Sprinklawn Irrigation
Springfield
08.2020 - 02.2021
- Schedule appointments
- Invoicing and mailing
- Contracts and permits
- End on month/year numbers
Front Office Coordinator
Express Employment Professionals
Springfield
08.2019 - 02.2020
- Updated physical records and digital files to maintain current and accurate documentation
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Handled office supply orders and inventorying
- Organized and transferred incoming mail and ensured correctness of outgoing mail
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office
- Welcomed associates and immediately offered assistance by asking open-ended questions
- Established positive working relationships with colleagues, manager and associates through regular communication and effective anticipation of needs
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
General Manager In Training
Sonic Drive-In
Springfield
02.2016 - 05.2019
- Led and directed team members on effective methods, operations and procedures
- Prepared for and executed new menu implementations
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Carefully interviewed, selected, trained and supervised staff
- Correctly calculated inventory and ordered appropriate supplies
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
- Reduced labor costs while maintaining excellent service and profit levels
Assistant Manager
Sonic Drive-In
Springfield
06.2012 - 01.2016
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Trained team members in successful strategies to meet operational and sales targets
- Monitored employee performance and developed improvement plans
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Crew Member
Sonic Drive-In
Keller
08.2010 - 05.2012
- Performed shift change tasks each day to keep store efficient and neat
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Checked completed orders for accuracy and bagged meals for easy carrying
- Promoted customer loyalty by efficiently handling food and service complaints
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
- Processed payments and counted change to complete transactions
- Took food orders from patients and families, and explained offerings
Education
GED -
Haltom High School
Haltom City, TX01.2012
Skills
- Staff training/development
- Inventory control and record
- Data analysis
- Food preparation and safety
- Professional and mature
- 55 WPM typing speed
- Answering Phones
- Office Management
- Management
- Microsoft Word
- Microsoft Outlook
- Microsoft Powerpoint
- Excel
- Food Handling
- Payroll
- Organizational Skills
- Customer Service
Certification
Bartender License
Personal Information
Authorized To Work: US for any employer
Timeline
Manager
Lazy Dog Restaurant & Bar
03.2023 - Current
Server
Texas Roadhouse
01.2022 - 10.2022
Server
Longhorn Steakhouse
08.2021 - 12.2021
Server
IC BBQ
04.2021 - 09.2021
Shift Manager
CoreLife Eatery
02.2021 - 06.2021
Office Assistant
Sprinklawn Irrigation
08.2020 - 02.2021
Front Office Coordinator
Express Employment Professionals
08.2019 - 02.2020
General Manager In Training
Sonic Drive-In
02.2016 - 05.2019
Assistant Manager
Sonic Drive-In
06.2012 - 01.2016
Crew Member
Sonic Drive-In
08.2010 - 05.2012
GED -
Haltom High School