Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Brian Ortiz

Chicago

Summary

Versatile hospitality professional with 10 years of experience in event coordination, management, sales, and customer service. Skilled in sales management, marketing, and event planning.

Possesses a strong work ethic and passion for building strong relationships with guests and clients.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Flat Top Grill
Chicago
07.2023 - Current
  • Led a team of up to 10 employees per shift to reensure everyone had the proper skills and tools necessary to accommodate up to 200 guests per shift.
  • Collaborated with kitchen staff to streamline food preparation and delivery processes.
  • Handled any guest concerns or complaints.
  • Responsible for closing out the restaurant, including paying out my servers and closing down the kitchen with proper company procedures.
  • Responsible for making schedules for up to two weeks in advance.

Event Server/Bartender

Puttery
Chicago
07.2021 - 07.2024
  • Responsible for presenting and executing our core concepts.
  • Efficiently set up and organized the space to accommodate guests, accordingly.
  • Managed multiple tasks to ensure every guest's needs and standards are met.
  • Entertaining and engaging with guests in big groups simultaneously.
  • Suggested upselling to accommodate guests' needs.
  • Individually took care of party sizes of 30 guests at a time.

Sales Manager

Savage Roofing
Joliet
07.2017 - 07.2021
  • Led a team of 10 sales representatives while providing coaching.
  • Ran daily meetings and weekly training sessions.
  • Assist in interviewing, hiring, training, and managing sales recruits.
  • Educate and empower the team to engage and 'WOW' customers.
  • Analyze and initiate action to improve service, company image, and profitability growth.
  • Established strong relationships with key clients.

Server

Teds Montana Grill
Bolingbrook
07.2014 - 07.2017
  • Welcoming our guests and presenting our core concepts.
  • Maintain fast, accurate service, positive guest relations, and deliver standard quality products.
  • Leveraged knowledge of wine pairings to make recommendations.
  • Used liquor knowledge to upsell premium cocktails.
  • Demonstrated exceptional time management.
  • Ensured all our guests' needs were met to their satisfaction while maintaining our company values.

Education

Associate of Applied Science - Marketing

Joliet Junior College
Joliet, IL
08-2017

Barber Liscense - Barber

Champions Barber College
Joliet, IL
08-2013

Skills

  • Team leadership
  • Guest relations
  • Scheduling management
  • Food service management
  • Inventory control
  • Customer relationship management
  • Financial reporting
  • Employee relations
  • Team leadership strength
  • Bilingual communication
  • Motivated
  • Driven

Certification

  • Associates Degree
  • Barber License
  • Public adjuster License

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Assistant General Manager

Flat Top Grill
07.2023 - Current

Event Server/Bartender

Puttery
07.2021 - 07.2024

Sales Manager

Savage Roofing
07.2017 - 07.2021

Server

Teds Montana Grill
07.2014 - 07.2017

Associate of Applied Science - Marketing

Joliet Junior College

Barber Liscense - Barber

Champions Barber College

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Brian Ortiz