Brian O'Neill
Belleville
Summary
Sociable and skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Overview
11
11
years of professional experience
Work History
Grocery Bagger
Schnucks
Swansea
04.2015 - 02.2018
- Checked prices and pulled product for customers.
- Assisted customers with getting groceries loaded in vehicles.
- Faced merchandise in freezers and shelves for display.
- Cleaned up spills, collected trash and swept and mopped floors.
- Retrieved carts from returns and parking lot.
- Moved merchandise to departments using equipment such as hand trucks.
- Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
Server
Red Lobster
Fairview Heights
02.2018 - 07.2023
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Server
St. Clair Country Club
Belleville
05.2024 - 04.2025
- Collaborated with kitchen staff to ensure timely food delivery.
- Set up tables and prepared dining areas for service effectively.
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Server
Peel Wood Fired Pizza
O'Fallon
10.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Took and processed food and beverage orders accurately.
- Maintained cleanliness and organization of dining area and service stations.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
Associate of Arts -
Southwestern Illinois College
Belleville, IL12.2020
Associates in Accounting -
Southwestern Illinois College
Belleville, Illinois, IL05-2025
Skills
- Point of Sale (POS) system operations
- Food safety understanding
- Liquor, wine and food service
- Table Bussing
- Dining customer service
- Price memorization
- Menu knowledge
- Seating assignment preparation
Timeline
Server
Peel Wood Fired Pizza
10.2024 - Current
Server
St. Clair Country Club
05.2024 - 04.2025
Server
Red Lobster
02.2018 - 07.2023
Grocery Bagger
Schnucks
04.2015 - 02.2018
Associate of Arts -
Southwestern Illinois College
Associates in Accounting -
Southwestern Illinois College