Brian McHenry
Lockport
Summary
Results-driven sales and customer service manager with extensive experience in the automotive, insurance and B2B industries. Consistently achieve record-setting sales growth, customer satisfaction rankings, team development and new business growth. Proud to have been instrumental in promoting 35 of my employees over my career.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
27
27
years of professional experience
Work History
Branch Manager
Orkin Pest Control
10.2023 - 11.2025
- Led branch operations to enhance service delivery and customer satisfaction.
- Developed training programs to improve staff performance and retention rates.
- Implemented strategic initiatives that increased operational efficiency and reduced costs.
- Managed budgets, ensuring optimal resource allocation for maximum profitability.
- Cultivated strong relationships with clients, enhancing loyalty and repeat business.
- Directed team meetings to align goals and foster collaboration among staff members.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Human Capital Management Consultant
Paychex
01.2021 - 08.2023
- Established relationships with Certified Public Accountants and banks to generate referrals.
- Achieved monthly sales quotas through strategic team collaborations.
- Collaborated with team members to enhance sales performance and reach targets.
- Developed communication materials to educate clients on new regulations and policies.
Area Manager
Enterprise Rent-A-Car
01.2013 - 01.2020
- Provided leadership for 50 full- and part-time employees, overseeing hiring and promotions.
- Oversaw daily operations of multiple rental locations across the region.
- Developed training programs to enhance employee performance and customer service.
- Collaborated with corporate teams to align regional strategies with company goals.
- Facilitated regular team meetings to promote communication and teamwork among staff.
- Achieved top regional customer service scores from 2017 to 2020.
- Drove sales growth by 35% over three years, exceeding team goals by 20 points.
- Generated $2.9M in profits in 2016, surpassing all performance expectations.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Oversaw financial activities, including budgeting and expense tracking.
- Drove revenue growth across 75 diverse accounts, including government and corporate businesses.
- Achieved recognition as #1 Branch Manager in 2012 and 2013 for exceptional performance.
- Increased growth by 24.5%, customer service satisfaction to 89%, and operating profit by 97%.
- Maintained employee retention rate of 90% through effective leadership and engagement strategies.
Branch Manager
Enterprise Rent-A-Car
01.2008 - 01.2013
- Led a team of 12 full and part-time employees to optimize branch operations.
- Developed marketing strategies to promote services and increase local visibility.
Assistant Branch Manager
Enterprise Rent-A-Car
01.2005 - 01.2008
- Executed daily operations in collaboration with branch manager, focusing on corporate partner relationships.
- Implemented customer service strategies to enhance client satisfaction and retention.
- Oversaw vehicle inventory management and maintenance scheduling processes.
- Achieved recognition as #1 Assistant Branch Manager at Midway Airport for four consecutive months.
- Attained personal inside sales capture rate of 60% through strategic client engagement.
- Delivered customer service satisfaction rating of 85%, ensuring high-quality interactions.
- Drove growth of 14% by fostering new business opportunities and enhancing partnerships.
Management Trainee/Service Representative
Enterprise Rent-A-Car
01.1999 - 01.2003
- Consistently ranked among top 10 in Chicagoland Elite Outing for two years.
- Finished within top three in Midway Airport's Best Person Program for four months.
- Recognized as #1 Sales MT in Chicagoland Group between August 2003 and August 2004.
- Conducted customer service interactions, addressing inquiries and resolving issues promptly.
- Managed daily operations to ensure smooth rental transactions and customer service.
- Collaborated with team members to improve workflow processes and enhance customer experience.
Education
Bachelor - Business Marketing
Benedictine University
Lisle, IL12.1998
Skills
- Microsoft Office proficiency
- Employee training
- Customer relationship management
- Staff development
- Strategic planning
- Team collaboration
- Sales forecasting
- Problem solving
- Leadership skills
- Time management
- Performance evaluation
- Expertise in internal software tools
- Negotiation skills
- Team leadership
- Customer service
- Branch operations management
- Customer relationships
- Excellent time management skills
Websites
Timeline
Branch Manager
Orkin Pest Control
10.2023 - 11.2025
Human Capital Management Consultant
Paychex
01.2021 - 08.2023
Area Manager
Enterprise Rent-A-Car
01.2013 - 01.2020
Branch Manager
Enterprise Rent-A-Car
01.2008 - 01.2013
Assistant Branch Manager
Enterprise Rent-A-Car
01.2005 - 01.2008
Management Trainee/Service Representative
Enterprise Rent-A-Car
01.1999 - 01.2003
Bachelor - Business Marketing
Benedictine University