Brian Foster
CARPENTERSVILLE
Summary
I am a Driven and Enthusiastic Professional with experience in Business Operations Management, Analyst, Payroll and Tax, Sales Management, Sourcing, Procurement, Training. My knowledge and experience and strategic approach has helped increase revenue and performance at every company I have been employed with. My great communication skills and well roundedness has allowed me to be a liaison at all levels of the organization, including stakeholders, leadership, team members, customers and vendors.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Indirect Underwriter/Financial Services Representative
Lending Solutions Inc
Elgin
05.2025 - Current
- Analyzed risk factors to determine loan eligibility and coverage terms.
- Reviewed applications and supporting documents for accuracy and completeness.
- Collaborated with agents to clarify information and resolve discrepancies.
- Utilized underwriting software to evaluate applicant data and generate reports.
- Participated in training sessions to enhance knowledge of industry regulations and trends.
Collections Agent Tolls
Transworld Systems Inc.
Shrewsbury
09.2024 - 05.2025
- Managed customer accounts to ensure timely payment of outstanding debts.
- Conducted negotiations to establish payment plans with delinquent customers.
- Utilized CRM software to track account status and communication history.
Housing Coordinator
Housing Coordinator
St. Charles
11.2023 - 09.2024
- Maintained daily tracking log of file assignments using ACT tasks to enhance organization.
- Coordinated housing placements for individuals and families seeking assistance effectively.
- Managed communication between tenants and property management teams to resolve issues promptly.
- Assisted clients in completing housing applications and conducting eligibility assessments efficiently.
- Recorded detailed correspondence notes in ACT database, capturing essential contact information.
- Tracked lease end dates, ensuring timely notifications during temporary housing processes.
- Corresponded with policyholders to assess housing status and specific needs.
- Resolved housing and lease issues between landlords and policyholders to facilitate smooth transactions.
Client Support Specialist
ADP
Elk Grove Village
06.2022 - 10.2023
- Resolved challenges for small business owners by providing expert guidance on ADP technology.
- Managed payroll processing for businesses with one to forty-nine employees on RUN platforms.
- Trained clients on effective payroll management using screen sharing tools.
- Assisted clients in adding jurisdictions for state income and unemployment insurance.
- Provided information related to quarterly and annual tax filings to business owners.
- Generated reports and information necessary for audits or IRS tax corrections.
- Processed scripts, amendments, and late filings required by IRS.
- Facilitated filing of applicable tax credits, including ETC, for businesses.
Client Analyst II
Dovenmuehle Mortgage, Inc
Lake Zurich
09.2020 - 03.2022
- Analyzed and resolved client issues from account managers through emails and calls, ensuring compliance with regulatory guidelines.
- Documented servicing system using task application, adhering to organizational documentation standards.
- Provided timely written confirmations of completed research and outcomes to clients.
- Identified root causes of client issues, escalating concerns to management as necessary.
- Trained and mentored new team members to enhance departmental performance.
- Participated in process improvement initiatives to optimize departmental efficiency.
- Monitored performance against established KPIs, notifying management of any deficiencies.
- Completed annual regulatory compliance training and quarterly Corporate Training sessions.
Operations Manager
WorldBrand360
Algonquin
08.2014 - 09.2020
- Managed daily operations to ensure smooth workflow and efficiency.
- Oversaw team performance and provided guidance to improve productivity.
- Developed and implemented operational policies and procedures for compliance.
- Coordinated resource allocation to meet project demands and timelines.
- Analyzed operational data to identify areas for process improvements.
- Facilitated training sessions to enhance employee skills and knowledge.
- Collaborated with cross-functional teams to streamline operations and communication.
Customer Account Executive 3
Comcast
Oak Brook
01.2012 - 11.2017
- Managed assigned territory with high activity, developing local partnerships and enhancing brand positioning.
- Ranked as top individual producer through positive customer relationships and recognition via financial awards.
- Drove sales of cable, high-speed internet, and telephone services by generating targeted leads through prospecting.
- Owned customer experience by prioritizing seamless digital interactions and fostering product advocacy.
- Presented and promoted services effectively to customers, identifying opportunities for upselling additional services.
- Advised customers on maximizing investment value while collaborating with cross-functional teams for satisfaction.
- Monitored competitive landscape and emerging technologies to strategically position the company in the market.
- Identified improvement areas through consultative processes to enhance communication with stakeholders.
Education
Bachelor of Arts - Accounting
Illinois State University
Normal, ILAdvanced courses - Business and Accounting
Olive Harvey College
Chicago, ILHigh School Graduate - General Studies
Hyde Park Career Academy
Chicago, ILSkills
- Building & Scaling Organizations
- Driving Results & Growth
- Face-to-Face Presentations & Influencing Skills
- Workforce Planning & Scheduling
- Developing Strategies & Initiatives
- Solution-Based Selling & Contract Negotiations
- Consistently Overachieving on Sales Goals
- Team Leadership & Development
- Identifying Customer Needs & Creating Solutions
- Client Relationship Management & Retention
- Quick Study in New Products & Services
- Process Improvements & Problem Solving
- Excelling in Fast-Paced, High-Pressure Situations
- Excellent Verbal & Written Communication
Certification
- Licensed in 18 states for insurance
References
References available upon request.
Timeline
Indirect Underwriter/Financial Services Representative
Lending Solutions Inc
05.2025 - Current
Collections Agent Tolls
Transworld Systems Inc.
09.2024 - 05.2025
Housing Coordinator
Housing Coordinator
11.2023 - 09.2024
Client Support Specialist
ADP
06.2022 - 10.2023
Client Analyst II
Dovenmuehle Mortgage, Inc
09.2020 - 03.2022
Operations Manager
WorldBrand360
08.2014 - 09.2020
Customer Account Executive 3
Comcast
01.2012 - 11.2017
Bachelor of Arts - Accounting
Illinois State University
Advanced courses - Business and Accounting
Olive Harvey College
High School Graduate - General Studies
Hyde Park Career Academy
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