Brian Cooper
Joliet,IL
Summary
Detail‑oriented CRM Administrator/Manager experienced in managing day‑to‑day system operations, supporting end users, and partnering with sales, marketing, and service teams to improve business processes. Known for streamlining workflows, enhancing data quality, and delivering actionable insights through custom dashboards and reports. Committed to enabling teams with tools and processes that strengthen customer relationships and support organizational growth.
Overview
19
19
years of professional experience
Work History
Senior Manager CRM
GC America Inc
Alsip, IL
06.2016 - 04.2026
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to optimize product quality and customer satisfaction.
- Mentored junior admins, fostering skills and promoting a culture of continuous improvement.
- Analyzed market trends to identify growth opportunities and inform strategic planning decisions.
- Collaborated with stakeholders to align business objectives with operational capabilities and resources.
- Oversaw budget management, ensuring alignment with organizational goals while maximizing resource allocation.
- Trained staff on CRM tools, ensuring consistent application across departments.
- Evaluated KPIs to measure project success, driving accountability across departments for enhanced results.
- Provided strong leadership to enhance team productivity and morale.
- Participated in cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments
- Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
- Developed detailed plans based on broad guidance and direction.
- Developed and executed CRM strategies to enhance customer engagement and retention.
- Led projects to integrate new technologies into existing CRM frameworks, improving user experience.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Warehouse Supervisor
R 4 Services Inc.
Chicago, Illinois
01.2012 - 2016
- VisualCorporateKeeper Inventory Management System usage daily for data processing & billing
- Extensive use of MS Excel
- Handle the repairing/ordering/programming of RF scanners & Bluetooth printers
- Inventory management/quality control
- Daily use of email to communicate with customers
- Customer Service
- Handling discrepancies with deliveries/pickups
- Managing five to ten employees at a time, both in warehouse and out of warehouse
- Sales Representative Support
- Scheduling Semi-truck trailer loads when needed
- Processing orders via computer system (VCK).
- Drive vehicles (Vans, 16' Box Trucks with liftgates)
- Access to Multiple Buildings and Building Alarm Codes
- Access to important data and have maintained R4’s strict material handling guidelines throughout.
Computer Sales Specialist/Geek Squad PC Tech
Best Buy
Crestwood, Illinois
01.2009 - 01.2013
- Provided detailed information on all Windows based PC’s to customers
- As well as the company’s services/warranties
- Used RF scanners to update informational tags on new models of PC’s
- Assisted in PC technical support over phone or in person
- Diagnosed and repaired PC’s daily for customers & small businesses
Receiving Team Lead
Hutton Communications
Joliet, Illinois
01.2010 - 01.2012
- JDE transactions and research
- Extensive use of MS Excel
- Handle Returns of damaged/unused product from customers
- Inventory management/quality control
- Heavy Lifting Daily (40lbs +)
- Daily use of Emails to communicate with material buyers
- Take photos of damaged goods and report to company
- Handling discrepancies with product
- Managing three to ten employees
- Unloading trucks with a forklift
- Matching packing slips up with product to be received into stock
Forklift Driver/order Picker
Andrew Corp
Joliet, Illinois
01.2007 - 01.2008
- Daily use of a forklift and SAP for order processing
- Gathered the customers material requests with the use of a RF Scanner
- Packaged orders into boxes and skids
- Printed required shipping labels
Education
Computer Aided Design
Harry S. Truman College
Chicago, Illinois01-2015
Networking Technologies
Moraine Valley College
Palos Hills, Illinois01-2005
Skills
- 5 Years of Managing a Team of 3 to 10 Employees
- Extensive Technology background (PC Building, Networking)
- Knowledge of MS Office 365 with a focus on Excel
- Analytical thinking
- Technical proficiency
- Organizational skills
- Process improvement
- Automation design
- Documentation and reporting
- Operations planning
Timeline
Senior Manager CRM
GC America Inc
06.2016 - 04.2026
Warehouse Supervisor
R 4 Services Inc.
01.2012 - 2016
Receiving Team Lead
Hutton Communications
01.2010 - 01.2012
Computer Sales Specialist/Geek Squad PC Tech
Best Buy
01.2009 - 01.2013
Forklift Driver/order Picker
Andrew Corp
01.2007 - 01.2008
Networking Technologies
Moraine Valley College
Computer Aided Design
Harry S. Truman College