Brian Baumann
Chicago
Summary
Customer service professional with deep understanding of customer needs and commitment to delivering high-quality support. Proven ability to improve customer satisfaction through effective problem resolution and proactive communication. Known for strong collaboration skills, reliability, and adaptability in dynamic situations.
Overview
22
22
years of professional experience
Work History
Customer Experience Specialist
Red Shelf
10.2022 - 04.2025
- Utilized online chat and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Office Manager
Boxless Media - Social Media & Web
03.2016 - 10.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted interviews and hired employees and interns
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities, payroll and customer service aspects of everyday business.
Customer Service Representative
Follett Higher Education Group
01.2005 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently.
- Responded to customer requests for products, services, and company information during heightened "rush" periods.
- Led the technical support team for their digital book platform, created a training manual for this team and trained individuals.
Teacher
St. Rene Goupil Elementary School
04.2003 - 06.2005
- Developed strong relationships with students, parents, colleagues and administration by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor of Arts - Elementary Education
Concordia University
River Forest, ILSkills
- Client advocacy
- Experience optimization
- Data management
- Data entry
- Understanding customer needs
Timeline
Customer Experience Specialist
Red Shelf
10.2022 - 04.2025
Office Manager
Boxless Media - Social Media & Web
03.2016 - 10.2022
Customer Service Representative
Follett Higher Education Group
01.2005 - 10.2016
Teacher
St. Rene Goupil Elementary School
04.2003 - 06.2005
Bachelor of Arts - Elementary Education
Concordia University
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