Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brezanna Merabet

La Grange Park

Summary

Dynamic Customer Service Manager with a proven track record at VW Broaching Service, excelling in problem-solving and enhancing customer satisfaction. Skilled in Microsoft Excel, I successfully reduced complaints by implementing effective solutions and fostering a collaborative team environment. Committed to delivering exceptional service and driving positive outcomes.

Overview

33
33
years of professional experience

Work History

Customer Service Manager

VW Broaching Service
10.2009 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Bookkeeper

Canteen Vending
02.1993 - 10.2000
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Reconciled and corrected issues with financial records.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Posted daily receipts and payments in accordance with corporate protocols.

Education

Associate of Science - Communication

Malcolm X
Chicago, IL
01-1993

Nursing

Danell School Of Nursing
Illinois City, IL
02-1981

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused

Timeline

Customer Service Manager

VW Broaching Service
10.2009 - Current

Bookkeeper

Canteen Vending
02.1993 - 10.2000

Associate of Science - Communication

Malcolm X

Nursing

Danell School Of Nursing
Brezanna Merabet