Brezanna Merabet
La Grange Park
Summary
Dynamic Customer Service Manager with a proven track record at VW Broaching Service, excelling in problem-solving and enhancing customer satisfaction. Skilled in Microsoft Excel, I successfully reduced complaints by implementing effective solutions and fostering a collaborative team environment. Committed to delivering exceptional service and driving positive outcomes.
Overview
33
33
years of professional experience
Work History
Customer Service Manager
VW Broaching Service
10.2009 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Bookkeeper
Canteen Vending
02.1993 - 10.2000
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
Education
Associate of Science - Communication
Malcolm X
Chicago, IL01-1993
Nursing
Danell School Of Nursing
Illinois City, IL02-1981
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Timeline
Customer Service Manager
VW Broaching Service
10.2009 - Current
Bookkeeper
Canteen Vending
02.1993 - 10.2000
Associate of Science - Communication
Malcolm X
Nursing
Danell School Of Nursing
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