Results -Driven and Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
• Lead multiple store teams with varied profiles in a diverse market
ranging from low volume suburban community store to high volume 24hr
store, and supported Area peer to accomplish the same
• Co-Lead of our Inclusion & Diversity team
• Revitalized operations and realigned plans to better capture new
opportunities and take advantage of changes in customer habits.
• Coordinated with other district managers to actualize strategies for
improving performance and growing circulation volumes and sales,
amidst COVID19 pandemic.
• Focused on leading change, building talent plans and pipeline, capturing
trends and puts plans in place to improve performance of the portfolio
• Collaborated with legal, Ops, Media, Partner Relations and compliance
teams to investigate, obtain feedback and procure available information
for new internal operational processes.
• Developed and lead 8 multi-dimensional leaders who demonstrate
learning agility while leading through complexity using Our Mission &
Values.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Achieving a sales increase of at least 15%, reduced hourly turnover from 100% to 36%
• Reviewed performance data to monitor and measure productivity, goal progress and creata a plan to mitigate gaps.
• Coordinated effective training and personal development workshops for partners.
•Assisted with the training of two new store mangers and mentored and developed two shift superior's in to the store manager role
Business Leadership
Performance Assessment
Problem Anticipation and Resolution
Budget Control
Verbal and Written Communication
Data Analysis
Inventory Tracking and Management
Mathematical Calculation and
Reasoning