Breyana Mccurty
Chicago
Summary
Dynamic customer service professional with extensive experience at Vanderbilt University Medical Center, excelling in patient care and insurance verification. Proven ability to resolve inquiries through effective communication and negotiation. Skilled in EPIC software and medical coding, consistently meeting performance benchmarks while delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Call Center Customer Service Representative
Vanderbilt University Medical Center
Nashville
09.2020 - Current
- Remote / Work from Home position
- Collaborated with healthcare teams to ensure patient needs were met efficiently.
- Utilized electronic health record systems to access patient information accurately.
- Trained new staff on call center protocols and customer service best practices.
- Documented customer interactions in compliance with hospital policies and procedures.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- EPIC SOFTWARE
- MEDICAL CODING Reviews & Billing Reviews
- Assisted patients with appointment scheduling and insurance verification processes.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Adding insurance/ dealing with insurance
- Negotiate payments that work for my client
- Help clients unpaid bills not go into collections
- Updated customer accounts, addresses and contact information within call management databases.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Debt Collections
- Taking collection payments
- Answer CRMS
- Online Chat
- Data entry
Cashier
The Home Depot
Oak Lawn
03.2017 - 10.2020
- Recommend products to customers, based on customers needs and interests.
- Operated cash register[s]
- Counted out cash drawers
- Handled refunds
- Stocked merchandise
- Enroll customers in credit card applications
- Credit Card Captain
Teller/Customer Service
BMO Harris Bank
Palos Heights
01.2018 - 05.2020
- Cash handling
- Processing credit card payments
- Processing loan payments
- Solving customers bank card issues
- Provide excellent customer service
- Customer support
- Cash checks/ Deposit Checks
- Get customers to apply for credit cards
- Refer customers to bankers
Sales Associate
Kmart
Oak Lawn
04.2014 - 12.2016
- Use computers to produce signage.
- Plan commercial displays to entice and appeal to customers.
- Made sure the clothing department was nice and neat.
- Assisted with returns
- Responsible for store displays
- Stocked the floor
- Provided pleasant customer service
- Maintained a clean service environment
- Up-sold customers
- Placed orders
Education
GED -
GED
06.2013
Skills
- Medical Office Experience
- Patient Care
- Telemarketing
- Front Desk
- Hospitality
- Marketing
- Epic
- EMR Systems
- Medical Terminology
- Cashiering
- Live Chat
- Salesforce
- Team Member
- ICD Coding
- Insurance Verification
- Quality Assurance
- Negotiation
- Officemate
- CPT Coding
- Receptionist
- Banking
- Microsoft Office
- Medical Coding
- Sales Experience
- Customer Service
- Medical Scheduling
- Financial Services
- Expert
- Microsoft Word
- Math
- Microsoft Outlook
- ICD-10
- Cold Calling
- Greet
- Typing
- Medical Records
- Microsoft Powerpoint
- HIPAA
- Cash Handling
- Medical Billing
- Debt collection
- Medical collection
- English
- Phone Etiquette
- Transcription
- Anatomy Knowledge
- Clerical Experience
- Data Entry
<Enter your own>
Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Customer Service Representative
Vanderbilt University Medical Center
09.2020 - Current
Teller/Customer Service
BMO Harris Bank
01.2018 - 05.2020
Cashier
The Home Depot
03.2017 - 10.2020
Sales Associate
Kmart
04.2014 - 12.2016
GED -
GED
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