Brett Mueller
Normal,IL
Summary
Dynamic Product Owner with a proven track record in stakeholder relationship management and data-driven decision making. Successfully prioritized a large broad product backlog, which iteratively enhanced user experiences and drove profitable growth. Expert in Agile methodology, delivering impactful solutions while managing risks and fostering cross-functional collaboration.
Overview
9
9
years of professional experience
Work History
Product Owner
COUNTRY Financial
05.2019 - Current
- Owned and prioritized backlog of approx. 40-50 features including application upgrades and enhancements to client/user experiences on digital properties
- Aligned product backlog with department and enterprise roadmaps in order to maximize business benefit and drive profitable growth
- Focused on proactively refining features in order to identify constraints, risks, and dependencies as early as possible.
- Tracked down feature, story, and defect dependencies in order to align timelines with other teams and escalate any blockers
- Collaborated with cross-functional teams to ensure the successful handoff of designs, requirements, and data to developers
- Assessed features and stories continuously to keep stakeholders updated on progress raised concerns at the appropriate time
- Provided solutions and mitigation options for risks and bottlenecks that presented themselves throughout the development life cycle
- Gained experience as PO across several areas - e.g., Marketing support, UX & Design, front-end development, and full-stack sprint teams
- Oversaw product deployments from inception to rollout and delivery for the online self-service experience, which now garner 300,000+ monthly log ins
- Create user stories with acceptance criteria and business hypotheses which clearly articulated business value
- Managed vendor relations by coordinating regular status and RAID review meetings, organizing project timelines, and escalating priority issues
- Oversaw the change management related to application upgrades which impacted 3,000+ field reps and assistants
Digital Analyst
COUNTRY Financial
09.2017 - 05.2019
- Offered input for product roadmaps related to omni-channel marketing strategy
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implement new processes related to the corporate website.
- Enhanced project management skills by defining and presenting solutions and timelines for business needs.
Claims Representative
COUNTRY Financial
08.2016 - 09.2017
- Worked productively under pressure to process hundreds of auto claims.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to resolve claims.
- Developed in-depth understanding of insurance policies and procedures.
Education
Master of Arts - Theology
University of Chester - Kings Evangelical Divinity School
Chester, England12-2024
MBA - Project Management
Louisiana State University
Shreveport, LA10-2018
Bachelor of Arts - Communication
University of Illinois At Urbana-Champaign
Champaign, IL05-2016
High School Diploma -
Pontiac Township High School
Pontiac05-2013
Skills
- Stakeholder management
- Data-driven decision making
- Agile methodology
- Design thinking frameworks
- Story planning
- Problem identification
- Risk mitigation
- Product planning
- Written communication
- Presentation and oratory
- Organization
Timeline
Product Owner
COUNTRY Financial
05.2019 - Current
Digital Analyst
COUNTRY Financial
09.2017 - 05.2019
Claims Representative
COUNTRY Financial
08.2016 - 09.2017
Master of Arts - Theology
University of Chester - Kings Evangelical Divinity School
MBA - Project Management
Louisiana State University
Bachelor of Arts - Communication
University of Illinois At Urbana-Champaign
High School Diploma -
Pontiac Township High School
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