Brett Caudle
Springfield
Summary
Results-driven Area Sales Manager with expertise in driving team performance and exceeding sales goals in the construction materials sector. Established strong client relationships that significantly increased customer retention and satisfaction, while implementing innovative strategies for product visibility and brand management.
Overview
10
10
years of professional experience
Work History
Area Sales Manager
Masonite
Springfield
08.2023 - Current
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Built lasting relationships with clients through outstanding customer service interactions.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Used Salesforce to ensure accuracy of store visits and training associates on product knowledge and sales
Millwork Sales Specialist & Pro Sales Specialist
Lowe's
Springfield
01.2020 - 08.2023
- My duties at Lowe's involved working hand in hand with our Pro Contractors and home buyers with their projects
- Established myself as the go-to person in the store when it comes to anything involving millwork
- Ranked in the top 10 in the region for Sales Numbers for Millwork sales
- Consistently exceeded the expectations that are given
- My responsibilities are to make sure the customer gets what they have dreamed of and contractors the right tools & materials to get the job done, start to finish
Crew Member/Asst. Manager
Menards Inc.
Springfield
01.2016 - 01.2020
- Resolved customer complaints in a professional manner.
- Hosted trainings for new employees
- Enhanced knowledge on courses that were unfamiliar to me
- Interacted pleasantly with guests to deliver quality customer service.
- Answered phone calls promptly to provide accurate information about items or prices.
- Maintained an organized work area to ensure efficient operations.
- Engaged customers positively while processing orders, enhancing business image.
- Trained new employees on company policies and customer service standards.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Well trusted with contractors, roofers, DIY, property management
Education
Welding -
Capital Area Career Center
Riverton High School
Skills
- Relationship Building
- Sales Presentations
- Sales team supervision
- Territory Management
- Sales Training
- Partnership Development
- CRM
- Design programs
- Pro Sales
- Customer Complaint Resolution
- Customer Service
References
- Brent Austin, (217)-652-5963, Pro Sales Manager, Lowe's
- Aaron Poff, (217)-299-3217, Specialty Assistant Store Manager, Lowe's
- Steve Hunspurger, (314)-365-7192, Friend/Coworker, Masonite
Timeline
Area Sales Manager
Masonite
08.2023 - Current
Millwork Sales Specialist & Pro Sales Specialist
Lowe's
01.2020 - 08.2023
Crew Member/Asst. Manager
Menards Inc.
01.2016 - 01.2020
Welding -
Capital Area Career Center
Riverton High School