BRENT D HERRON
Chicago
Summary
Staff Pharmacist with extensive practice in a major retail chains, including all the challenges and rewards inherent within an established community setting with a large customer base. Exceptional service skills in the areas of staff leadership, workflow and caring interactions in patient healthcare resolution. Provide due diligence in drug utilization and therapy review, verification, and professional interactions.
Overview
16
16
years of professional experience
2010
2010
years of post-secondary education
Work History
Staff/Pharmacist Manager
Walmart Pharmacy
Chicago
06.2020 - Current
- Extensive experience in Pharmacy Management. 2.5 years providing team support, driving customer service metrics and clinical goals for the team
- Rx volume range of 1500-1800/ week
- Immunization for community at an above average volume.
- CPR certification
Part time Staff Pharmacist
Ritecare/Highcare Pharmacy
Whiting
01.2020 - 05.2020
- Direct pharmacy care for patients within the medical facility
- Script-sync medications on a 30-90 day supply in a daily dosing format, provides patient convenience and improved medication compliance
- Two independent retail pharmacies integrated within the healthcare clinics.
Staff Pharmacist
CVS Pharmacy
Dallas
04.2017 - 06.2018
- Customer service-oriented interaction
- Counseled patients on medication and provided recommendations for general health care questions due diligence for drug therapy review, verification, medication management, dispensing, professional interaction, recommendations, and daily pharmacy responsibilities
- 24hr facility with a script volume of 2700 prescriptions per week.
Staff Pharmacist
CVS
Munster
01.2015 - 04.2017
- Customer service-oriented interaction
- Due diligence on all aspects of pharmacy responsibilities including; customer service, DUR, verification, dispensing, patient recommendations, medication management, medication counseling, general health care questions, physician interaction, and recommendations
- 2400 script per week volume.
Pharmacist
CVS District 3
Munster
06.2010 - 01.2015
- Due diligence in all aspects of pharmacy on a daily basis in a wide range of store volume settings and provided seamless coverage for existing leadership, and responsible coverage with some dedicated positions established
- Script volume range from 100's - 3000 prescriptions per week.
Education
Pharm.D. -
Purdue University School of Pharmacy
West Lafayette, InSkills
- Staff leadership
- Workflow management
- Patient healthcare resolution
- Drug utilization
- Therapy review
- Verification
- Professional interactions
- Patient counseling
- Patient relations
- Conflict resolution
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Quality assurance
- Regulatory compliance
- Inventory management
- Customer relationship management
- Pharmacy software proficiency
- Vaccines
- Controlled substance tracking
- Customer service and communication skills
Accomplishments
- Implemented and provided a leadership role in a high-volume facility, Educated staff on key business metrics with a strong emphasis on customer service, and general workflow, Set goals for future KPM and tracked monthly improvements, Improved Wecare workflow and customer feedback scores, Executed PCQ calls with greater success in patient outreach and authorized refills, Performance driver for immunization season to increase patient compliance, Increased patient awareness to availability during customer interactions at all points of customer contact, Expedited process to ensure low wait times and improve overall success rate, Excellent results for flu shots/day and number one store in the district for flu shots for several weeks
- Consistently maintained high customer satisfaction ratings.
- Implemented, improved and maintained performance measures for a 2400 prescriptions/week facility, Coached and counseled technicians on company standards for KPM, acute goal sets, and general professional development, Improved individual technician performance with education and professional involvement in their career path, Educated techs on workflow dynamics, Improved Wecare and PCQ scores and key performance measures for the store
- Provided a standard of care in several pharmacy settings with a general focus on acute goals and provide excellent gap coverage, Focused on acute goals in a specific store, Maintained or improved Wecare metrics for individual stores, Maintained or improved Flu shot results for individual stores, Maintained or improved results for PCQ calls for individual stores and seamless coverage within all other district settings
State Licensure
- Illinois, 09/19
- Texas, 04/17
- Indiana, 06/10
Timeline
Staff/Pharmacist Manager
Walmart Pharmacy
06.2020 - Current
Part time Staff Pharmacist
Ritecare/Highcare Pharmacy
01.2020 - 05.2020
Staff Pharmacist
CVS Pharmacy
04.2017 - 06.2018
Staff Pharmacist
CVS
01.2015 - 04.2017
Pharmacist
CVS District 3
06.2010 - 01.2015
Pharm.D. -
Purdue University School of Pharmacy