Open To Work
Brenna G. Walant
Loves Park
Work Preference
Summary
Results-driven Internet Sales Representative with a proven ability to thrive in fast-paced environments. Strong organizational skills and a commitment to meeting deadlines enhance customer engagement and support team objectives. Ready to contribute to company success while pursuing growth opportunities.
Overview
18
18
years of professional experience
Work History
Internet Sales Consultant
Sold on toni
Loves Park
11.2020 - 07.2026
- Engaged customers through live chat and email to boost online sales.
- Provided product knowledge and support to enhance customer shopping experience.
- Assisted in managing inventory levels for accurate online product availability.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Managed financial tracking, inventory coordination and social media marketing.
- Tested website features and functionality for optimal performance.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Utilized various analytics tools to track customer behavior and optimize website layout.
- Managed customer service inquiries and complaints for customer satisfaction.
- Monitored trends in online retail to identify new opportunities for growth.
- Implemented marketing campaigns to increase customer engagement and sales.
BDC Representative
Napleton AutoWerks of Rockford
Rockford
09.2012 - 11.2020
- Scheduled appointments from telephone and Internet leads to enhance customer engagement
- Telephone/Internet leads from many various sources
- Follow-up telephone calls to customer
- Provided detail-oriented customer service during challenging situations to ensure customer satisfaction
- Adept at conflict resolution without getting angered, frustrated or losing patience
- Give trade in values and pick the right vehicle for the customer
- Provide special Internet pricing in easy to read format for customer
- Tracked and documented telephone and Internet interactions to ensure accurate customer records
- Developed business pipeline using cold and warm techniques.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Head Waitress/Trainer
Murphy's Pub & Grill
Rockford
01.2010 - 07.2012
- Trained new hires on essential daily tasks to ensure service consistency
- Utilized online videos and magazine advertisements to enhance brand visibility
- Served food and drinks to customers in a fast-paced environment
- Handled stressful customer interactions with professionalism to maintain satisfaction
- Utilize Online Videos and Magazine Advertisements to promote Murphy's
Receptionist
Vector Marketing
Rockford
04.2008 - 05.2009
- Scheduled interviews for new hires
- Managed and routed telephone calls to ensure effective communication within departments
- Organized company files for easy access and verification of records in regards to their Completion and accuracy
Education
Harlem High School
Machesney Park, ILSkills
- Telemarketing
- Appointment setting
- Lead generation
- Internet pricing
- Customer relationship management
- Client follow-up
- Sales forecasting
Timeline
Internet Sales Consultant
Sold on toni
11.2020 - 07.2026
BDC Representative
Napleton AutoWerks of Rockford
09.2012 - 11.2020
Head Waitress/Trainer
Murphy's Pub & Grill
01.2010 - 07.2012
Receptionist
Vector Marketing
04.2008 - 05.2009
Harlem High School