Brendan Henson
East Galesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Precision Ag Specialist/ Trainer
CNH Industrial
07.2023 - Current
- Provided dealer trainings to technicians and sales staff on various precision products
- Went on field visits to troubleshoot equipment
- Worked with internal beta testers to install and test equipment not yet released on the public market
- Attended internal and external trainings to grow my knowledge of precision offerings
- Evaluated customer needs and feedback to drive product and service improvements.
Advisor, SHE Retail
Nutrien Ag Solutions
09.2021 - 07.2023
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Conducted safety audits and investigated plant quality issues.
- Conducted surveys, evaluations, inspections and investigations of incidents and activities.
Crop Consultant
Nutrien Ag Solutions
05.2017 - 09.2021
- Maintained open channels of communication between farmers, advisors and partners to facilitate collaboration, build consensus and achieve mutually-beneficial objectives.
- Maintained excellent attendance record, consistently arriving to work on time.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Processed and entered all customer orders into database and provided proactive customer service for all accounts.
- Generated all documentation and information required for customer shipments.
- Printed tickets, picked supplies and filled packages under tight deadlines.
Applicator/Truck Driver
Nutrien Ag Solutions
09.2015 - 05.2017
- Maintained strong education on latest methods and techniques for chemical and fertilizer applications through available training and courses.
- Ensured clients received outstanding service to extend relationships for future business opportunities.
- Calculated areas for treatment to accurately estimate quantity of chemicals needed.
- Minimized breakdowns and complex mechanical issues by inspecting trucks each day and completing routine maintenance.
- Protected orders by properly balancing and bracing loads to prevent shifting and damage.
- Delivered and unloaded products with equipment such as pallet jacks and fork lifts.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Checked trailer hitch and secured attachments to tractor for optimal safety.
Education
High School Diploma -
R.O.W.V.A. High School
Oneida, IL05.2015
Skills
- Communications
- Team Building
- Customer service
- Business planning
- Problem Resolution
- Relationship Development
Certification
- Class A CDL
- Certified Fire Investigator
- EMT
Timeline
Precision Ag Specialist/ Trainer
CNH Industrial
07.2023 - Current
Advisor, SHE Retail
Nutrien Ag Solutions
09.2021 - 07.2023
Crop Consultant
Nutrien Ag Solutions
05.2017 - 09.2021
Applicator/Truck Driver
Nutrien Ag Solutions
09.2015 - 05.2017
High School Diploma -
R.O.W.V.A. High School
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