Brenda Zavala
Hanover Park
Summary
Proven forklift operator and team collaborator, I enhanced warehouse efficiency and safety at AIT Worldwide Logistics. Skilled in material handling and problem-solving, I effectively managed shipments and improved productivity. My ability to learn and adapt, coupled with proficiency in Microsoft Word and Excel, supports seamless operations and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Forklift Operator
AIT Worldwide Logistics
01.2024 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Warehouse Worker
AIT Worldwide Logistics
11.2017 - 01.2024
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Offloading trucks and building pallets to get ready to ship out
Customer Service Cashier
Kohls Department Store
10.2013 - 11.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
High School Diploma - General Studies
Streamwood High School
Streamwood, IL05.2013
Skills
- Forklift operation
- Loading and unloading
- Shipping and receiving
- Material handling
- Teamwork and collaboration
- Problem-solving
- Lift equipment operation
- Willing to learn
- Microsoft Word and Excel
- AS400 and Cargo Wise
Languages
Spanish
Native or Bilingual
Timeline
Forklift Operator
AIT Worldwide Logistics
01.2024 - Current
Warehouse Worker
AIT Worldwide Logistics
11.2017 - 01.2024
Customer Service Cashier
Kohls Department Store
10.2013 - 11.2017
High School Diploma - General Studies
Streamwood High School
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