Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Vargas

Aurora,IL

Summary

Detail-oriented with more than 10 years of customer service experience. Fluent in English and Spanish, I excel in customer service and possess strong organizational skills. Demonstrated ability to improve team performance and efficiency. I can either be a team player while also having the drive to be the team leader!

Overview

16
16
years of professional experience

Work History

Day Porter

ABM Industries
06.2024 - Current
  • Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
  • Ensured timely completion of duties through effective time management and prioritization skills.

Shift Manager

The Little Marketa
12.2020 - Current
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.

Bookkeeper

Income Tax Services
03.2020 - 09.2020
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.

Associate Coach

Amazon
10.2018 - 03.2019
  • Increased overall associates success by identifying areas for improvement and creating actions to improve production.
  • Offered constructive feedback to associates to help reach goals.

Receptionist

Baker Hill Dental
04.2014 - 08.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Customer Service Cashier

Montgomery Market Place
03.2009 - 02.2014
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

East Aurora High School
Aurora, IL
05.2008

Skills

  • Organization skills
  • Fluent in English and Spanish
  • Strong communication skills
  • Attention to detail
  • Customer service skills
  • Team Player

Timeline

Day Porter

ABM Industries
06.2024 - Current

Shift Manager

The Little Marketa
12.2020 - Current

Bookkeeper

Income Tax Services
03.2020 - 09.2020

Associate Coach

Amazon
10.2018 - 03.2019

Receptionist

Baker Hill Dental
04.2014 - 08.2014

Customer Service Cashier

Montgomery Market Place
03.2009 - 02.2014

East Aurora High School

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Brenda Vargas