Brenda Valencia
Chicago
Summary
Dedicated store manager with a strong focus on customer service, operations management, and team leadership. Proven ability to enhance store efficiency and drive sales growth.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Store Manager
Starbucks
Chicago, IL
08.2024 - Current
- Developed and implemented strategies to enhance store efficiency and drive sales growth.
- Led daily operations to ensure exceptional customer experiences and service quality.
- Managed inventory levels, ensuring product availability while minimizing waste and loss.
- Trained and mentored staff on beverage preparation and store procedures, fostering a collaborative environment.
- Analyzed sales data to identify trends, adjusting staffing and inventory accordingly for optimal performance.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for customers and staff.
Shift Supervisor
Starbucks
Chicago, IL
01.2021 - 01.2024
- Supervised daily operations to ensure efficient workflow and high-quality service standards.
- Implemented process improvements leading to increased speed of service during peak hours.
- Trained and mentored new team members on operational procedures and customer engagement techniques.
- Conducted regular quality checks to maintain beverage consistency and adherence to brand standards.
- Managed inventory levels, ensuring product availability while minimizing waste through strategic ordering.
Barista
Starbucks
Chicago, IL
10.2019 - 01.2021
- Delivered exceptional customer service by efficiently handling orders and addressing inquiries.
- Operated espresso machines and brewing equipment to prepare high-quality beverages.
- Trained new team members on beverage preparation techniques and operational procedures.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
Education
No Degree - Forensic Psychology
Arizona State University
Tempe, AZSkills
- Operations management
- Store operations
- Sales analysis
- Service management
- Team leadership
- Inventory management
- Multitasking and organization
- Sales forecasting
- Problem-solving
- Service management
Accomplishments
- Achieved and maintained a coffeehouse ranked in the top 10% national store ranking within 2 years.
Certification
Manger ServSafe Certification
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Starbucks
08.2024 - Current
Shift Supervisor
Starbucks
01.2021 - 01.2024
Barista
Starbucks
10.2019 - 01.2021
No Degree - Forensic Psychology
Arizona State University