Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenda Rocano

Chicago

Summary

Enthusiastic team player with seven years of experience in customer service. Proven track record of exceeding sales goals, maintaining excellent customer service, and providing efficient operations support. Possessing strong communication and interpersonal skills, as well as a passion for creating a positive customer experience.

Overview

5
5
years of professional experience

Work History

Dental Assistant

West Village Dental
Chicago
01.2022 - 02.2025
  • Received and greeted the patient as the first point of contact.
  • Multitask a variety of administrative duties, including operating high-volume phone calls, and scheduling patients accordingly in a fast-paced environment.
  • Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
  • Assisted dentists in providing quality dental care to patients, including taking and developing X-rays, charting teeth, preparing materials, and cleaning instruments.
  • Demonstrated excellent customer service skills by greeting patients warmly, and responding quickly to their needs.
  • Developed positive relationships with patients and colleagues.
  • Tracked inventory levels of dental supplies and placed orders when necessary.
  • Educated patients on proper oral care habits and disease prevention.

Retail Sales Associate

Tj Maxx
Chicago
10.2020 - 01.2022
  • Greeted customers and assisted on the sales floor, and sharing exemplary customer service by delivering the ultimate experience.
  • Maintained a clean organize inventory and curated displays of rotating seasonal clothing and accessories.
  • Happily guided customers through the process of successfully finding their ideal styles.
  • Working with cash registers in processing payments.
  • The adaptability to thrive in a fast paced environment by assisting various customers in a short amount of time.
  • Deliver phenomenal customer service to ensure a positive experience.
  • Able to multitask and process different orders and transactions while still providing efficiency.
  • Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude. Provided friendly and knowledgeable assistance to customers on the sales floor. Set up promotional displays and signage to increase sales.
  • Utilized problem solving techniques for difficult transactions or returns.
  • Computed sales prices, total purchases, and received and processed cash and credit payment.

FOH/ Cashier

Panda Express
Chicago
11.2019 - 10.2020
  • Follow procedures for safe food preparation and handling.
  • Use communication skills to solve complaints quickly and professionally.
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Developed strong customer service skills by providing efficient and accurate service.

Education

Associate of Science -

City Colleges of Chicago-Malcom X
Chicago
05.2026

High School Diploma -

Lake View High School
IL
06.2020

Skills

  • Creativity
  • Organization
  • Adaptability
  • Management skills
  • Problem solving
  • Time management
  • Customer service
  • Teamwork and collaboration
  • Customer engagement

Languages

Spanish - Fluent

Timeline

Dental Assistant

West Village Dental
01.2022 - 02.2025

Retail Sales Associate

Tj Maxx
10.2020 - 01.2022

FOH/ Cashier

Panda Express
11.2019 - 10.2020

Associate of Science -

City Colleges of Chicago-Malcom X

High School Diploma -

Lake View High School

Similar Profiles

CREATE PROFILE
Brenda Rocano