Brenda Clossen
Belleville
Summary
Seasoned professional with a diverse background encompassing patient services at Bjc Healthcare, law enforcement leadership, and small business management. Excelled in HIPAA compliance and customer relations, significantly enhancing patient satisfaction and community trust. Demonstrated exceptional multitasking abilities and staff management, driving efficiency and fostering a positive work environment.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Diligent Patient Service Rep with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
Overview
31
31
years of professional experience
Work History
Patient Service Representative
Bjc Heathcare
01.2012 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
Chief of Police
Redkey Police Dept
04.1994 - 04.2004
- Leveraged social media platforms for effective communication with the public about important safety alerts, events, and department news updates.
- Implemented community-oriented policing initiatives, strengthening trust between officers and citizens.
- Developed comprehensive training programs to ensure officer preparedness, resulting in increased professionalism and performance.
- Managed a multi-million-dollar budget, consistently delivering services within fiscal constraints while maximizing available resources for crime prevention efforts.
- Increased staff retention by providing opportunities for professional development, mentorship, and career advancement within the department.
- Effectively managed crisis situations utilizing negotiation skills along with tactical command thus mitigating threats posed to public safety.
Owner/Operator Supervisor
Colletti's Pizza Shop
04.1994 - 04.2004
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
Associate of Science - Medical Assisting
Indiana Business College
Muncie, IN06-2006
Skills
- Customer service
- Law enforcement expertise
- Customer relations
- Production scheduling
- HIPAA compliance
- Small business operations
- Insurance verification
- Efficient multitasking
- Insurance verifying
- Business management
- Patient confidentiality
- Payment collection
- Staff management
Timeline
Patient Service Representative
Bjc Heathcare
01.2012 - Current
Chief of Police
Redkey Police Dept
04.1994 - 04.2004
Owner/Operator Supervisor
Colletti's Pizza Shop
04.1994 - 04.2004
Associate of Science - Medical Assisting
Indiana Business College
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