Bren Henry
Paxton
Summary
Adaptable host known for strong customer engagement and effective workflow optimization. Committed to delivering exceptional service and enhancing guest experiences through attentive support and efficient table management.
Overview
3
3
years of professional experience
Work History
Host
Just Hamburgers
05.2025 - Current
- Provided menu information and recommendations to enhance guest experience.
- Collaborated with team members to ensure smooth service flow.
- Answered customer questions about hours and menu information.
- Enhanced customer satisfaction by promptly greeting guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Promoted business loyalty by fostering positive customer relationships.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Host
Silvercreek
08.2022 - 07.2025
- Greeted and seated guests, ensuring a welcoming environment.
- Managed waitlists efficiently to optimize table turnover.
- Communicated guest needs to kitchen and service staff promptly.
- Assisted in maintaining cleanliness and organization of dining area.
- Adapted quickly to high-pressure situations during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Collaborated with team members to ensure smooth service flow.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Education
High School Diploma -
Paxton Buckley Loda High School
Paxton, IL05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Detail-oriented
- Professional appearance
- POS software
- Telephone reception
- Guest relations
- Reservations
- Table assignment coordination
- Reservation coordination
- Seating arrangements
- Menu board art
- Verbal and written communication
- Customer engagement
- Workflow optimization
- Phone etiquette
- Table bussing
- High volume dining
- Point of sale systems
- Flexible and adaptable
Timeline
Host
Just Hamburgers
05.2025 - Current
Host
Silvercreek
08.2022 - 07.2025
High School Diploma -
Paxton Buckley Loda High School