Breanna Strickland
Willowbrook
Summary
Professional leasing expert skilled in property management, tenant relations, and contract negotiations. Known for strong leadership abilities, effective communication, and fostering collaborative team environments. Adept at maximizing occupancy rates, enhancing tenant satisfaction, and driving revenue growth. Resilient and adaptable, with keen focus on achieving optimal results in dynamic settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Resident Leasing Manager
Morguard
01.2019 - Current
- Managed and maintained MRI database and update all lease related reporting and recurring payments for assigned property portfolios
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Established key relationships with potential leasers and renters.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
Security Officer
Titan
06.2016 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Cook/Cashier
Portillos
03.2015 - 12.2016
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Sales Associate
Walmart
04.2013 - 12.2014
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier/Waitress
Noodles & Company
10.2012 - 04.2013
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.i
Education
Some College -
BIR Training Center
06.2015
Skills
- Account Reconciliation
- Maintaining closing ratios
- Clerical skills
- Resident relations
- Property management
- Operational reporting
- Report writing
- Security guard license
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Cleaning and organization
- Customer service
- Food handling
- Food preparation
- Multitasking and organization
Accomplishments
- Supervised team of 9 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Recruited and trained 25 new staff members in effective security measures and guard techniques.
- Supervised 12 security guards and officers.
- Completed manager training program.
Certification
PERC Card, 02/01/14, 05/31/18
Additional Information - Summary Of Skills
- Demonstrate good customer service
- Familiar with different computer operating systems
- Perk Card Certificated
- Control Center Skills
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Resident Leasing Manager
Morguard
01.2019 - Current
Security Officer
Titan
06.2016 - 01.2020
Cook/Cashier
Portillos
03.2015 - 12.2016
Sales Associate
Walmart
04.2013 - 12.2014
Cashier/Waitress
Noodles & Company
10.2012 - 04.2013
Some College -
BIR Training Center
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