Breanna Mcgovern
Virginia
Summary
Knowledgeable Patient Service Specialist effective at handling patient and clinic needs. Keeps operations efficient by handling all scheduling, supply, and customer demands with hardworking mentality and good multi tasking abilities. Proficient in collecting payments and updating accounts with high accuracy.
Overview
12
12
years of professional experience
Work History
Scale Operator/Quality Assurance
Clarkson Grain Company Inc.
11.2020 - 08.2024
- weighed inbound and outbound grain trucks; recorded information, and probed the trucks to collect the grain sample.
- Performed appropriate tests required for grading specific grains.
- documented the grading information on the scale tickets.
- built and maintained a strong professional relationship with the customers.
- ran the daily and monthly reports, and submitted them to the appropriate people.
Emergency Medical Technician Basic
Lifestar
08.2019 - 02.2020
- Provided emergency treatment to patients, communicated with hospital staff regarding patients condition, including vital signs and medical history.
- Create patient medical reports with patient medical insurance information for billing.
- ability to think and communicate in high stress situation
- Strict confidentiality for HIPPA purposes.
Emergency Medical Technician Basic
Beardstown Fire & Ambulance
02.2018 - 06.2019
- Provide emergency treatment to patients, communicate with hospital staff regarding patients condition, including vital signs and medical history.
- Create patient medical reports with patient medical insurance and information for billing.
- Ability to think and communicate in a high stress situation.
- Strict confidentiality for HIPPA purposes.
Clinic Receptionist
Cass County Health Clinic
02.2016 - 02.2018
- Greeted patients/visitors, determined their needs and responded accordingly
- Answered phone calls in a courteous and confidential manner, scheduled appointments
- Registered patients and set up patient medical record
- Assisted in the check in and check out process
- Opened and Closed office daily, prepared daily cash reconciliation and daily bank deposit
- Organized and managed office, participated in staff meetings
Medical Office Specialist
SIU School of Medicine
09.2014 - 02.2016
- Assign, direct, monitor and evaluate the work of other medical office reception staff.
- Developed and assisted in the development of operating procedures and guidelines for reception/call center.
- Trained all permanent and temporary reception staff/ call center staff in all phases on reception work and telephone operations.
- Attended staff and division meetings, and kept staff informed of any changes or updates.
- managed templates for the Department of Medicine physicians.
Medical Office Associate
Siu School Of Medicine
09.2012 - 09.2014
- Answered patient phone calls, scheduled patient appointments, sent messages to nurses with patient request.
- managed the call center desktop and the PCP desktop.
- ran weekly stat reports and sent out, also ran the metric report every 2 weeks and sent out.
Education
High School Diploma -
Virginia High School
Virginia, IL05.2002
Skills
- Customer Service
- Time Management
- Data Entry
- Safety Requirements
- Task prioritization
- Detail oriented
- Appointment scheduling
- Decision making
- HIPPA compliance
- Front desk management
- Patient relations
- Multi-line telephone management
Timeline
Scale Operator/Quality Assurance
Clarkson Grain Company Inc.
11.2020 - 08.2024
Emergency Medical Technician Basic
Lifestar
08.2019 - 02.2020
Emergency Medical Technician Basic
Beardstown Fire & Ambulance
02.2018 - 06.2019
Clinic Receptionist
Cass County Health Clinic
02.2016 - 02.2018
Medical Office Specialist
SIU School of Medicine
09.2014 - 02.2016
Medical Office Associate
Siu School Of Medicine
09.2012 - 09.2014
High School Diploma -
Virginia High School
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