Michelle Santana
Chicago,IL
Summary
Dynamic and results-driven professional with extensive experience as an Operating Partner at Panera Bread LLC. Proven track record in operational excellence and team development, enhancing customer satisfaction and profitability. Skilled in data-driven decision making and training initiatives, fostering a collaborative environment that drives high performance and employee engagement.
Bakers Square won GM of Year in 2004 & 2005
Chilis won Rookie of the Year 2008, Manager of Year 2010 & Chilihead Award 2011
Panera won Manger of the Quarter in 2019, Upper Crust Winner 2022 ranked #23 in the whole company.
Currently running one the highest volume cafes with no drive thru and has made a million dollars in profit the last three years.
Ran one the lowest employee turnover and the highest guest satisfaction survey in the market.
Overview
22
22
years of professional experience
Work History
Operating Partner
Panera Bread LLC.
Skokie, IL
06.2014 - Current
- Was in charge of overseeing daily operations, focusing on delivering superior customer service and optimizing productivity across workflows.
- Led staff training initiatives, enhancing team performance and service delivery standards.
- Evaluated employee performance regularly, providing constructive feedback to support professional development.
- Fostered a culture of collaboration among teams, promoting open communication and teamwork.
- Managed our P&L and financial performance, ensuring cost-effective allocation of resources.
General Manager
Chili's Restaurant
Skokie, IL
03.2007 - 05.2014
- Led operational strategies to enhance guest satisfaction and service efficiency.
- Managed staffing, scheduling, and training to optimize team performance and productivity.
- Oversaw financial management, including budgeting and cost control for profitability enhancements.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Ensured compliance with health regulations and safety standards across restaurant operations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Bakers Square
LaGrange IL
01.2004 - 02.2007
- Implemented cost control measures to enhance profitability and reduce waste.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Mentored staff, fostering a high-performance culture through training and development programs.
- Analyzed sales trends to optimize menu offerings and improve customer satisfaction.
Education
High School Diploma -
Mother Guerin High School
River Grove, IL06.1997
Skills
- Operational excellence
- Sales building
- Training and coaching
- Team development
- Data-driven decision making
Timeline
Operating Partner
Panera Bread LLC.
06.2014 - Current
General Manager
Chili's Restaurant
03.2007 - 05.2014
General Manager
Bakers Square
01.2004 - 02.2007
High School Diploma -
Mother Guerin High School