Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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BRANDY WHITLOW

Orland Park,IL

Summary

Dynamic professional with extensive experience as a Senior Warranty Coordinator at Daifuku North America, excelling in warranty management and customer relations. Proven ability to enhance customer satisfaction through effective problem-solving and meticulous documentation. Adept at collaborating with cross-functional teams to streamline processes and improve service quality. Strong adaptability and relationship-building skills drive success.

Overview

2026
2026
years of professional experience

Work History

Senior Warranty Coordinator

Daifuku North America
01.2022 - Current
  • Managed 100+ open warranty projects
  • Coordinated communication between customers and service teams to resolve warranty issues.
  • Maintained detailed records of warranty transactions and customer interactions for reporting purposes.
  • Collaborated with cross-functional teams to streamline warranty processing workflows.
  • Adapted quickly to new software systems used for tracking warranties and customer inquiries.
  • Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
  • Participated in cross-functional meetings to discuss ongoing warranty matters and develop strategies for continuous improvement in customer service quality.
  • Expedited resolution of particularly challenging cases by collaborating closely with engineering teams and senior management when necessary.
  • Demonstrated exceptional attention-to-detail when reviewing claim documentation before making eligibility decisions.
  • Enhanced customer satisfaction by efficiently managing warranty claims and providing timely solutions.

Real Estate Broker

Red Star Realty
2009 - 2023
  • Sales exceeded one million during first year
  • Facilitated property showings and open houses to attract potential buyers and generate interest.
  • Developed comprehensive market analyses to determine competitive pricing strategies for listings.
  • Negotiated contracts and terms between buyers and sellers, ensuring alignment with client objectives.
  • Cultivated relationships with clients through exceptional customer service, enhancing client satisfaction and referrals.
  • Collaborated with mortgage brokers and inspectors to facilitate smooth transactions for clients throughout the buying process.
  • Maintained up-to-date knowledge of real estate laws and regulations, ensuring compliance in all transactions.
  • Cultivated strong relationships with agents, lenders and title companies.

Legal Assistant

Tanquilut Law, Ltd.
2018 - 2022
  • Drafted and filed legal documents, ensuring compliance with court rules and deadlines.
  • Assisted in client communications, providing updates and gathering necessary information.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
  • Conducted legal research to support case preparation and document drafting.

Education

Bachelor of Arts - Marketing / Public Relations

Columbia College, Chicago
Chicago, IL
1996

Skills

  • Microsoft office
  • Warranty management
  • Teamwork and collaboration
  • Multitasking and organization
  • Problem-solving abilities
  • Decision-making
  • Relationship building
  • Documentation and recordkeeping
  • Adaptability
  • Complaint handling

Accomplishments

  • Documented and resolved Warranty Claims through vendors which led to $141k saved in fiscal year 2024

Timeline

Senior Warranty Coordinator

Daifuku North America
01.2022 - Current

Real Estate Broker

Red Star Realty
2009 - 2023

Legal Assistant

Tanquilut Law, Ltd.
2018 - 2022

Bachelor of Arts - Marketing / Public Relations

Columbia College, Chicago

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