Brandy Murry
Joliet
Summary
Dedicated professional committed to delivering high-quality operational results. Proven experience in leading warehouse teams to ensure accurate order fulfillment. Strong communication skills facilitate effective collaboration with management teams.
Overview
19
19
years of professional experience
Work History
Smart Components North America (ITW)
Lockport
05.2013 - Current
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Communicated regularly with other departments regarding supply chain activities.
- Resolved customer complaints related to delivery issues.
- Collaborated closely with logistics teams to ensure smooth flow of shipments.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
- Established and maintained good relations with customers, vendors, and transport companies.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Partnered with the leadership team to resolve order management challenges.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Identified opportunities to reduce cost and improve productivity.
- Established transportation cost standards and economical shipping practices.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Created and enforced policies and procedures for entire logistics team.
Shipping Office Manager
UTI for Georgia Pacific
Elwood
08.2006 - 06.2012
- Conducted regular meetings with warehouse personnel to discuss performance objectives and goals.
- Oversaw the scheduling of shipments, ensuring timely delivery of goods.
- Organized documents such as invoices, bills of lading, air waybills, purchase orders, as part of the shipping process.
- Collaborated closely with colleagues from other departments such as sales and accounting in order to coordinate activities related to shipping operations.
- Coordinated with vendors for tracking, tracing and updating shipment information in database.
- Facilitated communication and coordination between department heads, staff, and external partners.
- Managed office inventory, overseeing the procurement of supplies and equipment maintenance.
- Coordinated scheduling and logistics for meetings, appointments, and special events.
- Directed and oversaw office personnel activities.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Provided administrative support to senior management as needed.
- Developed and maintained relationships with clients, addressing concerns and ensuring satisfaction.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Supervised business office staff and administrators, driving office operations.
- Utilized office management software and systems for streamlined operations and data management.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Education
Some College (No Degree) - General Studies
Joliet Junior College
Joliet, ILSkills
- Customer relationship management
- Logistics coordination
- Conflict resolution
- Proficient in Infor WMS
- Operations management
- Reporting and correspondence
- Workflow coordination
- Team building and leadership
Timeline
Smart Components North America (ITW)
05.2013 - Current
Shipping Office Manager
UTI for Georgia Pacific
08.2006 - 06.2012
Some College (No Degree) - General Studies
Joliet Junior College
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