Brandy McGlothlin
Richmond
Summary
Dynamic professional with a proven track record in sales development and customer relationship management, notably at Virginia Tile. Excelled in expanding territories and mentoring teams, achieving notable sales goals. Skilled in multitasking and leveraging team collaboration, with a keen focus on enhancing customer satisfaction and retention.
Overview
29
29
years of professional experience
Work History
Territory Manager
Virginia Tile
07.2014 - Current
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Trained and mentored sales representatives in sales techniques and strategies.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Researched competitor activity and used findings to develop sales growth strategies.
Customer Service Representative
Dal-Tile Corporation Corporate Headquarters
07.2004 - 07.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
Shipping and Receiving Clerk
Misco Shawnee
06.1996 - 06.2004
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
High School Diploma - Data Entry
Lake Park High School
Roselle, IL06.1999
Skills
- Team collaboration and leadership
- Customer relationship management
- Multitasking and organization
- Sales expertise
- Goals and performance
- Sales development
Timeline
Territory Manager
Virginia Tile
07.2014 - Current
Customer Service Representative
Dal-Tile Corporation Corporate Headquarters
07.2004 - 07.2014
Shipping and Receiving Clerk
Misco Shawnee
06.1996 - 06.2004
High School Diploma - Data Entry
Lake Park High School
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