Brandy Hahn
East Peoria
Summary
Proven to excel in high-pressure environments, My strong multitasking ability and exceptional customer service skills have consistently enhanced guest satisfaction. Adept at complaint resolution and maintaining great positive relationships, I bring both critical hard and soft skills to any team.
I have a solid background in providing exceptional customer service in all environments I have worked in. I am very successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. I demonstrated adaptability in dynamic situations.
I am also motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
13
13
years of professional experience
Work History
Waitress
Rhythm Kitchen Music Cafe
03.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
Waitress
Childers Eatery
05.2016 - 03.2022
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Nature Haven
Retail/Sales Associate
07.2016 - 09.2017
- Maximized product exposure by strategically organizing displays, ensuring optimal placement within retail locations.
- Optimized retail space layout for improved customer flow, resulting in higher sales per square foot.
- Enhanced customer satisfaction by providing efficient and accurate retail processing services.
- Ensured optimal product presentation through regular maintenance, cleaning, and organizing of retail space.
- Assisted in inventory management to maintain adequate supply levels for retail products.
- Trained new employees on company policies, procedures, and best practices in retail sales techniques.
- Implemented effective markdown strategies for clearance items, maximizing profitability while maintaining a fresh retail environment.
- Increased sales performance by implementing targeted marketing strategies and optimizing retail floor layouts.
- Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
One World Cafe
Waitress/Barista
01.2012 - 04.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Bachelor of Science - Nutrition
Purdue Global University
Lafayette, INCertified Bench Jeweler - Jewelry/art
The American Jewelers Institute
11-2009
GED -
Morton High School
Morton, IL05-2001
Skills
- Great customer service
- Strong multitasking
- High level of patients
- Greeting guests
- Sales techniques
- Team collaboration
- Attention to detail
- Cash handling
- Handling complaints
- Decision-making
- Service prioritization
- Memory retention
- Complex Problem-solving
- Order accuracy
Timeline
Waitress
Rhythm Kitchen Music Cafe
03.2022 - Current
Nature Haven
Retail/Sales Associate
07.2016 - 09.2017
Waitress
Childers Eatery
05.2016 - 03.2022
One World Cafe
Waitress/Barista
01.2012 - 04.2016
Bachelor of Science - Nutrition
Purdue Global University
Certified Bench Jeweler - Jewelry/art
The American Jewelers Institute
GED -
Morton High School
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