brandy Bradford
Normal
Summary
Dynamic District Training Manager with a proven track record at Waffle House Restaurant, specializing in training program development and staff development. Expert in coaching and mentoring, I enhanced employee performance through tailored training initiatives, fostering a culture of continuous learning and collaboration. Committed to driving results and improving customer service standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Fazoli’s AIE
05.2022 - 06.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
District Training Manager
Waffle House Restaurant
05.2014 - 12.2021
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Conducted regular audits of district-wide training activities to maintain compliance with industry standards and regulations.
- Developed customized training plans for individual employees, addressing specific skill gaps and promoting career growth.
- Coordinated cross-functional teams to ensure effective delivery of training materials and resources.
- Organized workshops and seminars for employees at all levels, promoting a culture of continuous learning within the organization.
- Managed new employee orientation training process for more than 100 employees each year.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Trained new hires to perform cross-training exercises with experienced workers.
- Directed training programs and development paths for managers and supervisors.
- Directed field training to enhance participants' skills.
Education
No Degree - Medical Billing And Coding
Remington College
Memphis, TNIndependence High School
Coldwater, MSSkills
- Training evaluation
- Coaching and mentoring
- Sales training
- Staff development
- Training program development
- Learning management systems
- Customer service training
- Diversity and inclusion
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Adaptability and flexibility
- Verbal and written communication
- Detail-oriented
- Strategic thinker
- New hire on-boarding
- Data entry
- Group trainings
- Individual trainings
- Adaptability
- New hire training
- Leadership training
- Adult learning principles
Certification
Ordained minister
Timeline
Assistant Manager
Fazoli’s AIE
05.2022 - 06.2025
District Training Manager
Waffle House Restaurant
05.2014 - 12.2021
No Degree - Medical Billing And Coding
Remington College
Independence High School
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