Golf, Sailing, Travel and Baseball
Brandon McNicol
Decatur
Summary
Dynamic retail professional with proven expertise in team leadership and customer service, honed at Circle K. Successfully implemented sales strategies that boosted customer satisfaction ratings. Skilled in staff training and conflict resolution, with a strong focus on optimizing operations and enhancing team productivity. Committed to fostering a positive work environment.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hucks Gas Station
06.2024 - Current
- Assisted in daily operations, ensuring efficient workflow and adherence to policies.
- Supported team members by handling routine administrative tasks and maintaining organized systems.
- Participated in training sessions to develop skills in customer service and conflict resolution.
- Assisted in daily paperwork, weekly scheduling and payroll.
- Maintained accurate records of inventory and supplies, contributing to resource management efforts.
Store Manager
Circle K
12.2019 - 04.2024
- Supervised daily operations to ensure optimal customer service and store performance.
- Trained and mentored staff in sales techniques and product knowledge.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
- Implemented promotional strategies to increase sales and enhance customer engagement.
- Conducted regular staff evaluations to improve team productivity and morale.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Maintained compliance with safety standards and company policies throughout the store.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Machine Operator
Trinity Towers
02.2013 - 09.2018
- Operated machinery to ensure efficient production flow and quality output.
- Monitored equipment performance, identifying issues and implementing corrective actions promptly.
- Trained new operators on safety protocols and standard operating procedures.
- Conducted routine maintenance checks to enhance equipment reliability and lifespan.
Education
No Degree - Accounting And Finance
DeVry University
Chicago, ILNo Degree - Business Administration And Management
Richland Community College
Decatur, ILSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Team motivation
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
- Retail operations management
Accomplishments
Was selected for Manager Training Courses through Circle K and successfully passed the eight week process. Was also selected for advance management training once I was promoted to manager of my own store.
Received certification as tax preparer for Jackson Hewitt after passing state testing.
Certified First Aid Instructor for Red Cross.
Certification
First Aid Instructor
Tax Preparer
Interests
Timeline
Assistant Manager
Hucks Gas Station
06.2024 - Current
Store Manager
Circle K
12.2019 - 04.2024
Machine Operator
Trinity Towers
02.2013 - 09.2018
No Degree - Accounting And Finance
DeVry University
No Degree - Business Administration And Management
Richland Community College