Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Jones

Dolton

Summary

Seasoned professional, competent in diagnosing vehicles, setting appointments, dispatching work to technicians, and building rapport with colleagues and customers. Detail-oriented, responsive, and dependable. Identifies and resolves concerns while promoting new products and meeting sales objectives. Familiar with service documentation, collaborating with different departments, and handling both routine and complex issues each day. Proficient in automotive regulations and procedures.

Overview

7
7
years of professional experience

Work History

Assistant Service Manager/Service Advisor

Advantage Toyota
Calumet City
03.2022 - 06.2025
  • Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
  • Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
  • Assigned tasks to technicians based on their skill level and experience.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Assisted with scheduling appointments for service work to be performed on vehicles.

Automotive Technician

AZ Lighting Automotive
Country Club Hill
01.2018 - 01.2019
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
  • Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
  • Communicated effectively with customers about repair progress and costs involved.
  • Operated a variety of shop equipment safely and efficiently.
  • Kept detailed records of repairs, labor involved and parts used.

Education

Graduate - General Education

Gage Park High School
Chicago, IL
06-2006

Skills

  • Ordering tracking
  • Safety compliance
  • Appointment scheduling
  • Vehicle diagnostics
  • Productivity enhancement
  • Conflict resolution
  • Customer service
  • Service documentation
  • Team coordination
  • Effective communication
  • Time management
  • Documentation and reporting

Timeline

Assistant Service Manager/Service Advisor

Advantage Toyota
03.2022 - 06.2025

Automotive Technician

AZ Lighting Automotive
01.2018 - 01.2019

Graduate - General Education

Gage Park High School

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Brandon Jones