Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Jones

Retail Manager/Owner
Jerseyville

Summary

Seasoned Store Manager specializing in management of retail location. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations


Developed skills in mechanical repair and preventive maintenance. Proficient in diagnosing and fixing equipment issues, ensuring operational efficiency and safety. Seeking to transition into new field, leveraging technical skills and practical problem-solving abilities.

Overview

20
20
years of professional experience

Work History

Store Manager

Outrageous Outdoors
12.2013 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Responsible for all the store's IT obligations. Including security, network and computer maintenance & POS integration features.
  • Completed point of sale opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Supervised guests at front counter, answering questions regarding products.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Assisted with receiving and storage of all inbound and outbound shipments.
  • Maintained company email and social media accounts.

Maintenance Technician

Super 8 Motel
08.2012 - Current
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Operated varied hand and power tools to complete repairs.
  • Facilitated smoother operation of HVAC systems through regular maintenance and updates.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Installed new locks, door handles, and door closers.
  • Enhanced building security by upgrading and maintaining security systems and hardware.
  • Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Installed and maintained plumbing and HVAC systems.

Front Desk Agent

Super 8
08.2005 - 07.2009
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.

Education

Psychology & Neuroscience

Carthage College
Kenosha, WI

High School Diploma -

Jersey Community High School
Jerseyville, IL
05.2001 -

Skills

Inventory management

Multitasking and organization

Operations

Systems and software expertise

Troubleshooting skills

Problem-solving

HVAC system maintenance

Timeline

Store Manager

Outrageous Outdoors
12.2013 - Current

Maintenance Technician

Super 8 Motel
08.2012 - Current

Front Desk Agent

Super 8
08.2005 - 07.2009

High School Diploma -

Jersey Community High School
05.2001 -

Psychology & Neuroscience

Carthage College

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Brandon JonesRetail Manager/Owner