Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brandon Hernandez

Crystal Lake

Summary

Highly motivated technician with years of mechanical experience. Consistently drives results by building and leading high-performance teams. Experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

4
4
years of professional experience

Work History

Assistant Service Manager

Meineke Auto Care Center
07.2023 - Current


  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed basic electric repairs such as resetting circuit breakers and fitting lighting fixtures.
  • Guided techs on automotive repair, tool usage, and equipment operation.
  • Followed up with customers during and after installations to verify satisfaction.


Heavy Equipment Operator

Medline Operations
03.2022 - 06.2023
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Met project demands consistently through careful and consistent operation of heavy equipment.
  • Used fork lifts, hand truck, and pallet jacks to move materials on dock.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Sales Manager

Boost Mobile
01.2022 - 07.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Implemented systems and procedures to increase sales.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Call Center Team Leader

Teletech
06.2019 - 12.2021
  • Coached team members regarding call strategy to effectively reach targets and foster customer retention.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Achieved performance goals on consistent basis.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Mechanic

Israels Mecanica Automotriz Y Motociclista
08.2019 - 12.2021
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

College of Lake County
Grayslake, IL

Skills

  • Diagnostics
  • Technical knowledge
  • Service Planning
  • Operational Improvements
  • Vehicle Inspection
  • Estimating Work
  • Ticket Writing
  • Preventive Maintenance
  • Customer Service
  • Issue Resolution
  • System Repairs
  • Call center

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Service Manager

Meineke Auto Care Center
07.2023 - Current

Heavy Equipment Operator

Medline Operations
03.2022 - 06.2023

Sales Manager

Boost Mobile
01.2022 - 07.2023

Mechanic

Israels Mecanica Automotriz Y Motociclista
08.2019 - 12.2021

Call Center Team Leader

Teletech
06.2019 - 12.2021

High School Diploma -

College of Lake County

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Brandon Hernandez