Brandon Ely
Springfield
Summary
Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Trust Administrator
Prairie State Bank & Trust
09.2024 - Current
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in trust administration.
- Streamlined trust administration processes for increased efficiency and accuracy in documentation.
- Enhanced client satisfaction by effectively managing trust accounts and addressing their individual needs.
- Maintained accurate records of all transactions, ensuring proper documentation for audit purposes and regulatory compliance.
Universal Banker
Prairie State Bank & Trust
03.2024 - 09.2024
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Relationship Banking Specialist
Prairie State Bank & Trust
10.2022 - 03.2024
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Investigated and resolved account issues by offering applicable options to customers.
- Opened new accounts and made changes to existing accounts.
Customer Service Representative
Prairie State Bank & Trust
10.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Sales Representative
State Farm
06.2014 - 10.2021
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
Education
No Degree - Secondary Education
Lincoln Land Community College
Springfield, ILHigh School Diploma -
Gillespie Highschool
Gillespie, IL05-2013
Skills
- Legal Documentation
- Portfolio Management
- Wealth Preservation
- Asset Allocation
Timeline
Trust Administrator
Prairie State Bank & Trust
09.2024 - Current
Universal Banker
Prairie State Bank & Trust
03.2024 - 09.2024
Relationship Banking Specialist
Prairie State Bank & Trust
10.2022 - 03.2024
Customer Service Representative
Prairie State Bank & Trust
10.2021 - 10.2022
Customer Sales Representative
State Farm
06.2014 - 10.2021
No Degree - Secondary Education
Lincoln Land Community College
High School Diploma -
Gillespie Highschool
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