Stacy Cipov
Wheaton
Summary
Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents.
Overview
18
18
years of professional experience
Work History
Clinic Operations Manager
Westside Children's Therapy
04.2022 - 07.2024
- Delivers effective onboarding and training to new and existing employees and cross-trains staff members in other job roles to maximize coverage.
- Delegates tasks to staff members, monitors completion of all duties and provides support to enhance performance.
- Communicates with patients, asks appropriate questions and employs active listening to determine best care.
- Manages daily operations of 20-person clinic supporting over 100 patients per week.
- Leverages patient feedback and performs continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Nanny / House Manager
Self Employed
12.2015 - 04.2022
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Maintained and organized busy school/activity schedule for children
- Assisted with household duties including laundry, grocery shopping, meal planning and prepping
CNA / Admin Tech / PSR2
Northwestern Medical Group
03.2006 - 11.2015
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Worked directly with Physicians, coordinating busy schedule, receiving and directing heavy call volume to maintain appropriate and organized workflow for staff and patients
- Dealt directly with insurance companies, referral departments, and ancillary departments to maintain efficient work environment
Education
Completed Several Courses in General And Pre-Nursing -
CNA Certificate College of DuPage
Glen Ellyn, ILSkills
- Maintained strict confidentiality
- Strong planning skills
- Technical expertise
- Patient-focused care
- Team player with positive attitude
- Deadline driven
- Good written communication
- Exercises good judgment
- Self-directed
- Professional and mature
Timeline
Clinic Operations Manager
Westside Children's Therapy
04.2022 - 07.2024
Nanny / House Manager
Self Employed
12.2015 - 04.2022
CNA / Admin Tech / PSR2
Northwestern Medical Group
03.2006 - 11.2015
Completed Several Courses in General And Pre-Nursing -
CNA Certificate College of DuPage
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