Brandi Stover
Lansing
Summary
Committed warehouse associate with experience in managing shipping operations in high-volume warehouse environments. Performance-oriented team player with exceptional multitasking abilities. Dedicated and industrious with a talent for team leadership and motivation. Thrives in fast-paced, constantly changing environments and willingly takes on additional responsibilities to ensure team goals are met. Hardworking and passionate job seeker with strong organizational skills. Eager to secure an entry-level position and contribute to the team's success in achieving company goals. Passionate about promoting lasting customer satisfaction through the delivery of quality service and unparalleled support. Proficient in customer service best practices and related options. Strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
Quality
Amazon
- Operated as DEA auditor ensuring customer orders were staged properly
- VAST certified ensuring the quality on the dock will be exceed
- Part of the lowest BPS week at ORD5 hitting top 5 GEN11 buildings in the network
Process Assistant
Amazon
07.2024 - Current
- Run AR Upper Mezz in GEN11 as a DARPA
- Monitors the amount of volume being processed for CE heading to North and South quadrants
- Monitors MMA along with AFMs to make call outs about drives blocking robin stations
- Monitors coding and headcount to determine cost efficiency on the dock
- Communicates with upper leadership when needing to escalate any barriers with getting them accomplished
- Highest robin rate for the day with 349 rates for a 12-hour shift of robin producing
- Ship Clerk for OB ship dock
- Manage my area including supervising associates
- Responsible for reaching shift metric goals
Process Guide
Amazon
11.2022 - Current
- Inventing and simplifying manager by creating a new standard work and strategies to ensure all metrics are under the threshold to promote the highest customer obsession
- Demonstrate ability to act rapidly in hazardous situations including but not limited to the safe releasing of a trailer, loading of trailers, and exemplified safety to develop other associates
- Proficient using Amazon network tools to track workflow operations including but not limited to allocations, attaching trailers, and moving trailers
- Tracks to analytic metrics including projected volume and requesting ADHOC's, if necessary, early to ensure all packages depart within CPT cadence
Learning Ambassador
Amazon
01.2022 - Current
- Insisting on the highest standard by focusing on 1:1 training and evaluate biggest barriers
- Are right, a lot by promoting new training methods to have ensure new associates are fully equipped
- Excellent associate experience by creating friendly work environment in there first week in the warehouse
Hotel Front Desk Clerk
Omni Hotels & Resorts
03.2017 - 04.2019
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Bachelor of Business Administration And Management - Business Administration And Management
Jackson State University
Jackson, MS06-2017
High School -
Morgan Park High School
06.2013
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Adobe Photoshop
- Adobe Illustrator
- Adobe Indesign
- Social media marketing
- Management
- Client relations
- Public speaking
- Complaint resolution
- Highly organized
- Staff education and training
- Professional telephone demeanor
- Adaptability
- Time management
- Decision-making
- Problem resolution
- Verbal communication
- Organization and time management
- Active listening
- Calm under pressure
- Organizational skills
Honors And Awards
- Employee of the month, Hooters, 05/01/19 - 08/01/19
- BEN affinity associate
- Jackson State University Dean’s list of business, Jackson State University, 01/01/14
Coursework
- Business Management
- Communications
- Management Information Systems
- Leadership Ethics
- Business Statistics
- Computer Applications
- Marketing Research
Timeline
Process Assistant
Amazon
07.2024 - Current
Process Guide
Amazon
11.2022 - Current
Learning Ambassador
Amazon
01.2022 - Current
Hotel Front Desk Clerk
Omni Hotels & Resorts
03.2017 - 04.2019
Quality
Amazon
Bachelor of Business Administration And Management - Business Administration And Management
Jackson State University
High School -
Morgan Park High School
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