Brandi Qahhaar
South Holland
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Health Aide
Caring Shepherds Healthcare, Inc.
12.2023 - Current
- Established a personalized care plan for resident, resulting in increased satisfaction and improved quality of life
- Collaborated with medical professionals to ensure proper medication adherence and monitor residents' health conditions
- Assisted with physical therapy exercises and mobility assistance, promoting resident’s well-being and independence
Environmental Services Technician/Lead
Silver Cross Hospital
01.2024 - 02.2025
- Lead co-workers in the day-to-day operations of the Environmental Services department (EVS) program.
- Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.
- Adjusts the daily schedule to ensure proper staffing in all areas.
- Customer Satisfaction - Demonstrates a commitment to satisfying customer needs and exceeding customer expectations. Continues to improve patient and customer satisfaction scores.
In Home Caregiver
Private
03.2020 - 05.2021
- Provided in-home care 12 hours per day for a senior citizen, including physical care and emotional well-being using expert knowledge of safety and body mechanics
- Offered friendly and professional companionship including social activities
- Executed cleaning, laundry, and meal preparation, ensuring patient followed their nutrition plan
Education
Medical Billing & Coding (Certificate) - G & Coding
Rasmussen College
09-2025
High school diploma - undefined
American School
Lansing, IL01.2010
Skills
- Medical Billing (1 year)
- Communication
- Organizational skills
- Medical coding (1 year)
- Computer skills
- Medical Terminology
- Hospital Experience
- Housekeeping
- Microsoft Office
- (EHR) management
- Administrative Experience
Certification
- HCA - Home Care Aide
Timeline
Environmental Services Technician/Lead
Silver Cross Hospital
01.2024 - 02.2025
Home Health Aide
Caring Shepherds Healthcare, Inc.
12.2023 - Current
In Home Caregiver
Private
03.2020 - 05.2021
High school diploma - undefined
American School
Medical Billing & Coding (Certificate) - G & Coding
Rasmussen College
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