Brandi Miller
Vandalia
Summary
A seasoned District Operations Manager with a proven track record at World Finance Corporation, I excel in inventory management and fostering team collaboration. My strategic approach to cost reduction and enhancing customer service has significantly boosted operational efficiency. Skilled in employee recruitment and financial reporting, I consistently exceed business goals through innovative process improvements and risk mitigation strategies.
Overview
20
20
years of professional experience
Work History
District Operations Manager
World Finance Corporation
Greenville
11.2014 - Current
- Resolved customer complaints promptly and professionally in accordance with company policies.
- Formed and sustained strategic relationships with clients.
- Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
- Collaborated with store managers to develop strategies to increase profits while controlling expenses.
- Oversaw the recruitment process for new employees in the district, including interviewing, hiring, training, and onboarding.
- Mitigated business risks by working closely with staff members and assessing performance.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Cultivated relationships with vendors to secure competitive pricing for supplies and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Performed regular store visits to evaluate employee performance, assess customer satisfaction levels, and provide coaching as needed.
Branch Manager
World Finance Corporation
Greenville
05.2006 - 11.2014
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Monitored financial performance of the branch on a monthly basis.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Identified opportunities for process improvement initiatives within the branch.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Assisted other branches when needed during peak periods or special projects.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Managed relationships with tax authorities, bankers and auditors.
- Planned work schedules to maintain adequate staffing levels.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Assistant Manager
World Finance Corporation
Greenville
09.2005 - 05.2006
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated regularly with customers to gain insights into their needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
High School Diploma -
Vandalia Community High School
Vandalia, IL05-1998
Skills
- Inventory management
- Cost reduction
- Employee recruitment
- Customer service
- Financial reporting
- Team collaboration
- Process improvement
- Risk mitigation
- Sales analysis
- Staff training
- Facilities management
- P&L management
- Asset management
- Fraud prevention
- Environmental compliance
- Employee relations
Timeline
District Operations Manager
World Finance Corporation
11.2014 - Current
Branch Manager
World Finance Corporation
05.2006 - 11.2014
Assistant Manager
World Finance Corporation
09.2005 - 05.2006
High School Diploma -
Vandalia Community High School
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