Brandi Brown
Cottage Hills,IL
Summary
Certified Food Safety Manager skilled in cash handling and fostering a welcoming atmosphere, ensuring operational excellence in high-volume environments. Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
13
13
years of professional experience
Work History
Server
Genios 140
01.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in daily operations, including setting up and clearing tables.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Supported kitchen staff by delivering orders efficiently and accurately.
- Adapted quickly to changing circumstances and guest needs during busy shifts.
- Engaged with customers to foster a welcoming atmosphere and encourage return visits.
Assistant Manager
Santinos
04.2019 - 04.2025
- Assisted in managing daily operations to ensure efficient workflow and team collaboration.
- Coordinated scheduling and staffing needs to optimize resource allocation and service delivery.
- Supported inventory management by tracking stock levels and facilitating timely reorders.
- Implemented process improvements that enhanced service quality and reduced operational delays.
- Trained new staff on company policies, procedures, and customer service standards to ensure compliance.
- Monitored performance metrics to identify areas for improvement within team operations.
- Developed training materials that streamlined onboarding processes for new employees.
- Engaged with customers to gather feedback, enhancing overall satisfaction and service efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Golden Corral Buffet and Grill
03.2013 - 02.2019
- Conducted research on celestial phenomena, contributing to data collection and analysis.
- Developed observational strategies to enhance data accuracy in astronomical studies.
- Collaborated with interdisciplinary teams to integrate diverse scientific perspectives into research projects.
- Mentored junior researchers in advanced analytical techniques and data interpretation methods.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
General Studies
Lewis And Clark Community College
Godfrey, ILSkills
- Certified Food Safety Manager
- Beverage alcohol sellers and servers Training catd (BASSET)
- Strong work ethic
- Exceptional customer service
- Cash handling
- Safe food handling
- High volume dining
- Team collaboration
- Suggestive selling
- Guest relations management
Point of sale operation
Timeline
Server
Genios 140
01.2025 - Current
Assistant Manager
Santinos
04.2019 - 04.2025
Assistant Manager
Golden Corral Buffet and Grill
03.2013 - 02.2019
General Studies
Lewis And Clark Community College