Brady Nation
Blue Mound
Summary
Dynamic Assistant Store Manager at NAPA Auto Parts with proven expertise in inventory management and exceptional customer service. Adept at enhancing client relationships and resolving issues effectively, driving sales growth and operational efficiency. Recognized for leadership in store operations and commitment to quality service, ensuring customer satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
NAPA Auto Parts
Decatur
07.2019 - 02.2025
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Managed the day-to-day operations of the store, including customer service, and inventory management.
Mechanic
Shaner's Towing and Tire
Decatur
01.2019 - 06.2019
- Completed standard inspections to assess wear and damage to vehicles.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Conducted test drives before and after repair services.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
Counter Sales
Oreily's Auto Parts
Decatur
09.2016 - 01.2019
- Helped auto parts customers identify exact parts needed, retrieved products, processed sales, occasionally installed on customer's car and increased counter sales.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Processed sales transactions quickly and accurately at the checkout counter.
- Responsible for opening the store and having everything ready to start the day, also performing closing tasks at the end of the day.
Education
Automotive Technology Certification -
Richland Community College
Decatur, IL05-2015
High School Diploma -
Eisenhower High School
Decatur, IL05-2012
Skills
- Inventory management
- Customer service
- Communication skills
- Team leadership
- Client relationship management
- Problem solving
- Store operations
- POS systems
- Store opening and closing
Certification
I hold NATEF Automotive certifications
Affiliations
- I am interested in just about anything automotive wether it be enjoying a car show to going to the dirt track or spending time at the drag strip racing my own car.
Timeline
Assistant Store Manager
NAPA Auto Parts
07.2019 - 02.2025
Mechanic
Shaner's Towing and Tire
01.2019 - 06.2019
Counter Sales
Oreily's Auto Parts
09.2016 - 01.2019
Automotive Technology Certification -
Richland Community College
High School Diploma -
Eisenhower High School
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