Summary
Overview
Work History
Education
Skills
Timeline
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Bradley Meyer

Zion,IL

Summary

Ambitious customer support professional, with strong work ethic, dedicated to attaining high levels of client satisfaction while utilizing my skills to enhance operational effectiveness and user experience.

Overview

13
13
years of professional experience

Work History

Inside Sales for Customer Service

FPE Automation
01.2020 - Current
  • Serving customers over the phone, emails, and chats about services we offer. Entrusted with FPE's biggest clients ensuring to update their pricing tiers, quotations, and orders.
  • Proficient in 36X phone system to handle customer calls.
  • Utilized weekly reporting to generate lead-times and schedule changes to ensure client order efficiency.
  • Utilizes Microsoft Teams to convey weekly meetings and working with sales reps assisting in training of parts and services. Uses Prophet 21 (CRM) ordering system to quote, process, and implement orders for clients. MS Outlook used to track deadlines, email orders, scheduling, complex client issues, and internal communications with warehouse, sales, and customer service teams.

Technology Team

Bretford Manufacturing
01.2013 - 06.2019
  • Working with teams of 4 people, assisting in technology services to schools around the US by troubleshooting and repairing Laptop charging carts. I would take calls over the phone with school techs and diagnose the issue and resolve it. I would do follow-ups with clients after a few weeks of sending the part to their location to be installed. I would also would work in the Chat system to assist with procedures and resolutions.
  • Tracked customer calls with issue resolution in CRM software.

Education

BA - Multimedia Arts

Robert Morris College
Chicago, IL
02.2002

Skills

  • Proficient in Prophet 21(CRM), Salesforce, Microsoft 365, and 3CX Phone Systems
  • Adaptability
  • Complex Problem Solving
  • Patience in Difficult Customer Interactions
  • Time Management
  • Digital Literacy
  • Empathy

Timeline

Inside Sales for Customer Service

FPE Automation
01.2020 - Current

Technology Team

Bretford Manufacturing
01.2013 - 06.2019

BA - Multimedia Arts

Robert Morris College

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Bradley Meyer