Bradley McTavish
Normal
Summary
Dynamic and knowledgeable professional with extensive experience in customer service and sales, notably at Livwell / PharmaCann, Inc. Proven ability to build rapport and drive repeat business through exceptional product knowledge and effective POS system operation. Recognized for enhancing customer experiences and increasing revenue through personalized recommendations.
Overview
11
11
years of professional experience
Work History
Budtender
Livwell / PharmaCann, Inc.
01.2022 - 04.2025
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
The Home Depot Inc
05.2018 - 12.2022
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Guest Service Representative
Denver Rescue Mission
01.2018 - 05.2018
- Proficiently managed day-to-day office operations for DRM's primary resource/information center.
- Managed all communications between guests and DRM while multitasking remaining office responsibilities.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Effectively managed engagements and interpersonal communications in routinely difficult situations
- Assisted in emergency situations as required while adhering strictly to safety protocols.
Bartender
Hacienda Colorado
08.2016 - 09.2017
- Provided knowledgeable, attentive and enthusiastic service to all guests.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Served high customer volumes during special events, nights, and weekends.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Bartender / Server
Blue Agave Grill
07.2014 - 08.2016
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Improved dining experience by providing prompt, attentive service to guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
JK Mullen High School
Denver, CO05-2009
Skills
- Expertise in product features and benefits
- Proven sales ability
- Clear and concise verbal expression
- Team leadership
- Organized workflow management
Timeline
Budtender
Livwell / PharmaCann, Inc.
01.2022 - 04.2025
Sales Associate
The Home Depot Inc
05.2018 - 12.2022
Guest Service Representative
Denver Rescue Mission
01.2018 - 05.2018
Bartender
Hacienda Colorado
08.2016 - 09.2017
Bartender / Server
Blue Agave Grill
07.2014 - 08.2016
High School Diploma -
JK Mullen High School
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