Bradley Allen
Farmers Insurance
Springfield
35
years of professional experience
Claims Associate handling insurance claims review, investigation, and resolution across MED/PIP, property, and auto matters. Processes payment requests, updates records in Guidewire and Excel, and communicates with customers, adjusters, vendors, and internal teams to move claims forward accurately. Supports compliance by identifying discrepancies, escalating issues, and maintaining timely documentation.
Work History
Claims Associate
30 Years 8 Months- Reviewed and evaluated tasks to ensure compliance with company policies and regulations
- Communicated effectively with customers, adjusters, and internal teams to resolve issues and questions
- Review, evaluate, and process various tasks in accordance with company policies and regulations
- Communicated with customers, adjusters, and internal teams to effectively resolve issues and inquiries
- Identified discrepancies in Medicare mailings and escalated issues, facilitating resolution of unidentified address correspondence
- Maintained detailed records and documentation for all claims handled
- Worked in an office environment as well as virtual
- Claims Associate
Customer Service Representative
3 Years- Collaborated with cross-functional teams to streamline operations and enhance service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
- Journalism, History, Law Enforcement
High School Diploma - Journalism
Skills
Claims processing
Claims investigation
Coverage analysis
Arbitration responses
Claim file documentation
Claims Management Systems
Microsoft Excel
Microsoft Word
Outlook
Data Analysis
Policy endorsement review
Coverage interpretation
Accomplishments
Trained fellow employees on how to perform certain aspects of our workflow,
Wrote how to guides for future employees to use.
Timeline
Claims Associate
Farmers Insurance
12.1995 - CurrentRead More
Customer Service Representative
NCCI
09.1991 - 09.1994Read More
Western Illinois University
from Journalism, History, Law Enforcement
Read More
Western Illinois University
High School Diploma from Journalism
Read More