Brad Webster
Chicago
Summary
Highly organized and dedicated teammate possessing strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Ability to use all internal and external individuals to accomplish the best possible outcome for client in any situation.
Overview
23
23
years of professional experience
Work History
Advanced Client Services Agent
Bank Of America, N.A.
02.2022 - Current
- Enhanced client satisfaction by connecting with customers and utilizing internal teammates to resolve customer issues.
- Built strong relationships with clients, leading to increased trust and loyalty.
- Provided exceptional support to both internal and external clients, resulting in positive feedback and referrals.
- Developed strategies for retaining existing clients and attracting new ones.
- Completed internal Veterans training program to master the internal business structure.
USSF Soccer Official
US Soccer Association
03.2005 - Current
- Ensured safe match completion as part of talented team,quickly building rapport with coaches, players, and fans to bring the best possible result.
- Ensured fair gameplay by making accurate calls and decisions in high-pressure situations.
- Facilitated smooth game flow by effectively managing time, substitutions, and penalties and all human interactions to accomplish end result.
Account Executive
Dell Financial Services L.L.C
02.2001 - 02.2014
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Utilized all internal and external contacts to ensure we could offer the best possible solution for clients.
- Collaborated with cross-functional teams to develop comprehensive solutions, resulting in increased brand awareness and revenue growth.
Education
Bachelor of Arts - Economics
University of California - Los Angeles
Los Angeles, CA12.1995
Skills
- Strong interpersonal skills
- Time management
- Attention to detail
- Excellent communication
- Team collaboration
- Up-selling strategies
- Client relationship building
- Conflict resolution
- Account Management
- Active listening
Military
Veteran of US Coast Guard. Member of a small team highly trained to save lives and enforce maritime laws. Proud to have served and been part of a great team.
Timeline
Advanced Client Services Agent
Bank Of America, N.A.
02.2022 - Current
USSF Soccer Official
US Soccer Association
03.2005 - Current
Account Executive
Dell Financial Services L.L.C
02.2001 - 02.2014
Bachelor of Arts - Economics
University of California - Los Angeles
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